Support & Assistance
ROGER365.io is sold and supported by our partners. Our solution partners offer you advice, consultancy, training and support in your region. Check our partner page for their contact details.
Up time
ROGER365.io uses 100% Microsoft Azure infrastructure. This means that the data is stored triple during the processing. Additional ROGER365.io does a daily backup. The database uptime is 99.99%. Every is in “code”, the whole system is rebuilt based on Microsoft Azure development best practices. Uptime is based on Microsoft Azure function Apps (up time; 99.95%) and in the worst-case scenario (when complete Azure Data center is down) there is a maximum of 1 hour’s recovery time.
Setup and consultancy
Everybody can start the ROGER365.io evaluation. Look here for how to get started. Assistance with configuration and setup for example the webchat or WhatsApp touchpoint is offered by our local solution partners.
First-line support
The frist-line support is offered by your local ROGER365.io partner. Reach out to them for the support options they offer.
Second-line support
Second-line support is done via ROGER365.io. However your local partner will be your first contact in any case.
Development support
ROGER365.io offers several integration API’s, like with CRM application or Microsoft PowerPlatform. The ROGER365.io development can assist our partners and customers with development questions or even help with building custom integrations.