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Contact Center
Welcome to the Call Center how-to section. This section walks you through the main screens agents and supervisors use day to day to handle calls, monitor activity, and keep track of performance on the ROGER365.io platform.
The Call Center is made up of three main screens, each designed for a specific role and purpose:
Agent – The agent's personal workspace for handling calls. From here, agents can see incoming and active calls, monitor queue activity in real time, access their contacts and favorites, and place calls. It also includes handy tools such as the Post-it Wall and AI Actions to support them throughout the day.
Use the guide in this section to get familiar with Agent screen and make the most of the tools available to you. Pick a page from the left-side menu to learn more.