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How to use
Setup - General
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Unifai
Setup - General
Access Control

Access Control

Access Control limits which items a user can see and manage in the portal. It lets several organisations (in this example: two companies) share one Azure tenant and one portal, while each administrator only sees and manages their own company’s items.

Example setup

  • One Azure tenant with two companies: Company 1 and Company 2.
  • Company 1 admin has the Entra role UnifAI-Admin. This is a super admin who can configure everything, including security features.
  • Company 2 admin has the Entra role UnifAI-Portal user. This role has no access to the security features like Access Control, Audit, API keys, Logging and General settings. This admin only works with items in Company 2.

‍

Building blocks

Concept What it is
Region (container/folder) A place where items live, for example Company 1. Regions form a tree under Entire company (also called Root in the region picker).
Item Anything that can be assigned to a region like agents, agent profiles, audio prompts, resource accounts, schedules, classifications, call flows, call parks, queues and replicators.
Group A set of users. Groups form a tree (Main Group → Company 1 - Group, Company 2 - Group).
Rule A link between a group (or user) and a region, with the permissions Read, Write, Create and Delete.
User override A rule set directly on one user, instead of working with a group.

‍

1. General settings

This is only setable for the user with the UnifAI-Admin role.

‍

‍

  • Access Control Enabled turns the ACL feature on or off for the whole installation.
  • Require folder assignment controls whether items must belong to a region:
    • Off: items such as prompts, queues and resource accounts can be created without a region. If no region is selected in the region picker, they are saved under Unassigned Items.
    • On: creating unassigned items is not possible. Every new item must be placed in a region. This is the recommended setting for a two-company installation, so that no item ends up outside a company.

2. Access Control → Permissions

This page has three tabs.

‍Regions

  • Shows the region tree: Entire company at the top, with Company 1 and Company 2 below it, plus the special node Unassigned Items.
  • Regions can be added (+), renamed (pencil) and deleted (bin).
  • When you create a child region, it copies the permissions of its parent. After that, each region has its own rules. Regions do not inherit from their parent.

‍

‍

Groups

  • Shows the group tree (Main Group → Company 1 - Group / Company 2 - Group).
  • Each group has two sub-tabs:
    • Members: the users in the group (+ Add user).
    • Rules: the regions the group may access (+ Add Region), each with its own R / W / C / D toggles.
  • Group rules are inherited down the group tree.
  • The admin who configures the rules decides the rights per group. In our example, Company 1 - Group has R, W and C on Company 1 but not D. Its members can see, change and create items, but not delete them.

‍

‍

‍Advanced: User overrides

  • Shows all users, with a search/filter.
  • For a selected user, you add a region directly and set that user’s rights (R / W / C / D) for it. These rights apply to that user instead of the rights from a group. Use this for exceptions that do not fit a group.

3. Access Control → Assign items

  • A two-pane screen: From (left) and To (right).
  • Select one or more items on the left, select a destination region on the right, and click Move x items.
  • This is how existing or unassigned items are placed in Company 1 or Company 2, or moved between them.

4. Region picker (top right)

  • A dropdown at the top right of the portal, listing Root (= Entire company), Company 1 and Company 2.
  • It sets the active region. When a user creates a new item (prompt, queue, resource account and so on), the item is saved in the selected region.
  • If no region is selected and Require folder assignment is off, the item is saved under Unassigned Items.

Example scenario

  1. The Company 1 admin (UnifAI-Admin) enables Access Control and Require folder assignment.
  2. The admin builds the regions Company 1 and Company 2, and moves existing items to the right region using Assign items.
  3. The admin creates Company 1 - Group and Company 2 - Group, adds the right users as members, and gives each group rules on its own region only (for example R, W and C, but no D).
  4. The Company 2 admin (UnifAI-Portal user) logs in. The security menus (Access Control, Audit, API keys, Logging, General settings) are not available. Only the items in region Company 2 are visible, so this admin works in a filtered view. New items are saved in Company 2.
  5. The Company 1 admin can see and configure everything across both companies, including the rules that apply to the Company 2 admin.
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