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Setup - Social Messaging
API
Call to WhatsApp (Beta)
This feature is only available in the Business and Enterprise subscriptions.
Disclaimer: Make sure to have at least one WhatsApp template configured at any of existing WhatsApp TouchPoints before proceeding!
Description
| Component | Description |
|---|---|
| Call to WhatsApp (Beta) | Action to send WhatsApp template to caller’s phone number to continue conversation via messages. Receiver shall respond on delivered template to start Social conversation. |
Node Properties
| Node Properties | Description | Input type |
|---|---|---|
| Add Consent | Provide target phone number as a string or variable for creating callback record. | Checkbox |
| WhatsApp TouchPoint | Select configured earlier WhatsApp TouchPoint which does have template. | Select from List |
| Template | Select configured earlier WhatsApp template. | Select from List |
| Language | Select WhatsApp template’s language. | Select from List |
| Body Parameters | Body parameters shall be configured according to your WhatsApp template specifications. |