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Getting Started
How to use
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Setup - Contact Center
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Setup - Social Messaging
API
SocialConversationParticipant Export
SocialConversationParticipant Export
This API endpoint returns participants across social conversations for a given time range.
To extract data from this section you have to create API Key with ‘DataExport‘ scope.
/v1.0/contactcenter/export/SocialConversationParticipantExport
| Parameters | Description |
|---|---|
| startFromDate | filters the output on lastModified |
| batchSize | value of amount of entries per batch |
Example
{
"items": [
{
"tenantId": 9999,
"id": 2482,
"orchestratorConversationId": "54f9b845-1111-5030-1029-1125b8647abc",
"connectedParticipantName": "Jacob Higgins",
"connectedParticipantUri": "mail:jhiggins@mail.com",
"participantEndpointConfigId": 896,
"endpointParticipantId": "b4828527-7d0c-1111-3434-1a1c844314f1",
"isDeleted": false,
"lastModified": "2026-07-14T08:53:34.6279646+00:00"
}
]
}
Model
| Field | Type | Description |
|---|---|---|
| tenantId | int | id of tenant registration (R365) |
| id | int | internal id of the record (R365) |
| orchestratorConversationId | string | Id (GUID) of conversation, can be matched with Conversations API |
| connectedParticipantName | string | DisplayName of the social participant |
| connectedParticipantUri | string | Uri of the social participant |
| participantEndpointConfigId | int | Id of incoming TouchPoint (Webchat, WhatsApp etc.) |
| endpointParticipantId | string | participantId assigned by the endpoint (incoming TouchPoint) |
| isDeleted | bool | True if the item was soft-deleted (for synchronization purposes). Soft-deleted items are permanently deleted after a retention period. |
| lastModified | datetime | Last time the record was saved |