General Prerequisites

Here you’ll find the basic prerequisits to get started using the ROGER365.io platform. Some features have additional requirements, but they are described at the feature- or the configuration  pages.

By design, ROGER365.io is optimized for the Teams desktop environment on physical devices guaranteeing the enterprise-grade reliability, performance, and consistency your organization depends on, right where front-line staff handle critical communications every day.

The Administrator Portal requires Google Chrome and/or Microsoft Edge, to ensure a reliable and consistent user experience.
‍
For optimal performance, the Contact Center application should be accessed via the Teams desktop client. Alternatively, it can be used through Teams on the web, provided one of the supported browsers listed above is used.

The ROGER365.io Contact Center solution is optimized for a screen resolution of 1920×1080 at 100% scale.

‍

Cloud Platform

The ROGER365.io is a full cloud platform: you don't have to boot any server or stay up late to install software updates. All you need is a browser and Microsoft Teams. It's also not necessary to install or support applications on your workstation or mobile devices. Updates happen automatically in the background, so you always work with the latest version without lifting a finger. Your team can log in from anywhere, on any device, and the experience stays exactly the same. Security and backups are handled for you too, so you can spend your time on actual work instead of IT maintenance.

‍

Microsoft Teams

For many users Microsoft Teams is used daily to collaborate, share information of have meetings. ROGER365.io uses the Teams platform as the frontend application to channel all kind of TouchPoints so that users are able to communicate via one single application. To use the functionalities of the ROGER365.io platform your organisation must have a (licensed) Microsoft Teams environment and users must be enabled to use Microsoft Teams Phone Sytem. Teams is part of the Microsoft 365 (formally known as Office365) suite. Click here to see the license options.

‍

Azure Active Directory

ROGER365.io uses the Azure Active Directory for user management. When you enroll into our platform we’ll ask you to provide us limited access to your Active Directory. You’ll need administrative access to do this. Contact your IT Administrator if you need help with this.  The advantage of using Azure AD is that you can access our platform via Single Sign On using your existing Microsoft credentials. If you don’t have an Azure AD, or you don’t want to connect your own environment to our platform: you can create a free Azure account.

‍

‍

‍