Create Teams Virtual User

This next step is to create a Microsoft Teams user, configure it with a phonenumber and connect it to the BOT channel created in the previous step.

Create user via Powershell

• Install the Microsoft Teams powershell module (https://docs.microsoft.com/en-us/microsoftteams/teams-powershell-install).
• Use the command underneath and enter the username for your domain, and past the App ID copied from the previous step:

New-CsOnlineApplicationInstance -UserPrincipalName "username@yourdomain.com" -DisplayName "ToastarForTeams" -ApplicationId "App ID"

• To check if this command is executed correctly, run the following command:

get-CsOnlineApplicationInstance -Identity "username@yourdomain.com"

You’ll see an output like this:

RunspaceId        : 55f3d4ff-5606-430d-81f9-************
ObjectId          : bde233d4-79cf-4d0a-a2bd-************
TenantId          : 5b98daa7-3f0e-4fb1-9ad0-************
UserPrincipalName : username@yourdomain.com
ApplicationId     : da0c3ed1-eeec-41cd-acb8-************
DisplayName       : ToastarForTeams
PhoneNumber       : tel:+5555

• To sync between Azure and the Agent Provisioning Service run the command (you can find the ObjectId from the output of previous step):

Sync-CsOnlineApplicationInstance -ObjectId "<ObjectId>"

• Add a Microsoft Teams license to the user via the Office 365 Admin Portal – >User management tab. You can use the free ‘Virtual-User’ license. It could take up to 24 hours before this has been processed.

Assign phonenumber to the user

Assign a phonenumber to the user. This can be an internal number, it does not have to be an external phonenumber

For DirectRouting environment

Set-CsPhoneNumberAssignment -Identity user@domain.com -PhoneNumber +5555 -PhoneNumberType DirectRouting

for CallingPlan environment:

Set-CsPhoneNumberAssignment -Identity user@domain.com -PhoneNumber +5555 -PhoneNumberType CallingPlan

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