Personal Agent API (Outbound Queues)

To call this endpoint you must use a Personal API Key that belongs to an agent.

This API returns the queues the agent can start an outbound call from. The queueName values returned are exactly what the Outbound Calls API Endpoint accepts as queueName.

List Outbound Queues

[
  {
    "id": 1,
    "queueName": "Sales Outbound"
  },
  {
    "id": 2,
    "queueName": "Support Callbacks"
  }
]

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Model

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Which queues are returned

A queue is included only when all of the following hold:

• The agent is a member of the queue;
• the queue isn't deleted;
• the queue has an outbound resource account configured as a valid GUID.

The list is sorted by name, case-insensitive. Anagent with no outbound queues receives an empty array ([]), not an error. Changes (adding or removing the agent from aqueue, deleting a queue, clearing its outbound resource account) are reflectedimmediately.

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Responses