SMS TouchPoint

Before you can use SMS in the ROGER365.io platform, you need to obtain a verified SMS number.

Adding SMS as TouchPoint

1. Go to [Social Messaging], [TouchPoints],
2. On the right top click [+ Add Touchpoint] and choose [SMS],
3. Add a name and select a Timezone,
4. Choose your Service Provider,
5. Your Service Provider will provide you the correct API Key and SMS identifier.

Note: SMS identifier of CM service provider is your obtained SMS phone number. Keep in mind that you have to replace “+” with “00”.
Example: +3112345678901 -> 003112345678901

To send SMS messages out enable the “SMS Out” option at the TouchPoint settings, and select proper Country Code, you can as well connect your CRM replicator data source.

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