Call Flows

A call flow defines how the caller is routed trough the system and what audio prompts will be used. The callflow operated between the configured Resource Account and Queue.

ROGER365.io provides 3 options to create a callflow:

• Form Based Callflow: This is an quick and easy way to create a callflow. By just filling in the form and enabling options you can do this in minutes.
• From Library: A quick and user-friendly way to configure your call flow using predefined templates after entering the required details.
• Graphical Flow Designer: When you need a more advanced callflow, you can use the graphical callflow designer. You’ll need some more skills and experience to configure these callflows, but it does give you much more options and flexibility

You can review the “SubFlows” column to see which callflow is used as a super flow of specific subflows. Click on the blue circle from “SubFlows” column to open a box with redirection option to the specific flow.

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