Xtend - Setup - Contact Center - Graphical Designer

Setup - Contact Center

Graphical Designer

OpenAI

Edit JSON Content overview:

This feature is only available in the Enterprise subscription.

Before configuring this action you have to create Azure OpenAI resource at Microsoft Azure, you can find description in this Microsoft article – Create and deploy an Azure OpenAI Service resource.
Most of the configuration part must be done in Microsoft Foundry portal.

Microsoft Azure OpenAI is a preview feature, please be aware of unexpected results, and test thoroughly before implementing to production environment.

Description

Component	Description
OpenAI	Action for implement advanced Microsoft Azure OpenAI feature.

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Node Properties

Node Properties	Description	Input type
Azure OpenAI resource	URL address (Endpoint) of your Azure OpenAI resource. Depending on used SDK, the URL address should look following: Azure OpenAI SDK = “https://{ResourceName}.openai.azure.com/openai/deployments/{ModelDeploymentName}/chat/completions?api-version=2025-01-01-preview” OpenAI SDK = “https://{ResourceName}.openai.azure.com/openai/v1/chat/completions” Note: API version for “Azure OpenAI SDK” can always change, check out your OpenAI resource at Microsoft Foundry portal.	String
API Key	API Key of your Azure OpenAI resource (without the quotes).	String
Evaluate Jsoncontent	The value in JSON Content will be evaluated when this is checked. If the JSON Content is evaluated, it should also contain the prompt itself. Using evaluation, the resulting JSON can be altered in more ways than just the prompt field.	Checkbox
Prompt	The prompt(s) to generate completions for, or use variable for inputting user’s text which model will response to according to JSON Content.	String
Edit JSON Content	Copy Samle JSON Code from Microsoft Foundry with configured Chat completion method. Preferably it should contain prompt (instruction) for OpenAI’s model. When evaluated, the resulting string should be valid JSON, thus, double quotes should be escaped and variables used, should not contain unescaped quotes as values. Ex: “{\”property\”:\””+variable.Text+”\”}”, where variable.Text should not contain any “. Notes: In case of using “OpenAI SDK”, the JSON Content must include “model” property – for instance: \”model\”: \”gpt-5-nano\”. JSON editor may show that provided JSON is incorrect, this message is informational and can be disregarded as far as the action itself does work.	String or variable*

* Variable in JSON Content can be used when Evaluate Jsoncontent option is enabled.

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Mapping

Mapping	Description	Value
id	Select string variable to request information about the unique identifier associated with this completions response.	Select from list
model	Select string variable to request information about OpenAI’s machine learning model.	Select from list
result	Select string variable for mapping model’s response.	Select from list
finish_reason	Select string variable for mapping model’s finish reason.	Select from list

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Setting up variable for result property is mandatory for action to work!

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Attendant Console

Contact Center

OpenAI

Description

Node Properties

Mapping