Smart Chatbot

You can add our smart chatbot to your TouchPoints. The bot can provide answer to frequently asked questions. No need to -exactly- phrase the question, our bot is smart enough to intepret what the user is asking. If the user is not happy with the answer, we can redirect the user to a Teams channel to talk with a live agent. The agent will receive a transscript of what the user has been asking, so no need to ask the questions again.

Altough you’re offline, users can ask questions to the smart bot

If you already have a FAQ on your website we can automatically crawl trough you site to create your initial database. Also importing XLS or CSV files are supported.

The database is filled with existing questions. You can easily extend the database by added more questions to the same answer to make your bot even smarter.

All questions asked by users are stored and you can evaluate them reguarly. Maybe add additional ways a question is being asked, or add answers to questions which aren’t in the database.