Malicious File Blocking

You can prevent that files with a certain file type are uploaded from any TouchPoint. For example: you can prevent external users from uploading a file via Webchat or WhatsApp to your Teams Agent.

To do this:

1. Open ROGER365.io admin portal
2. Go to TouchPoints and choose a configured TouchPoint
3. Scroll down until section: “Malicious File Blocking”
4. Click [Edit] and
   1. choose one of the available extensions, click [Add]
   2. and/ or create a new “assigned extension” that is blocked based on an file extension
5. Click [Save] to confirm

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