Schedules

With the schedule you can configure your office opening hours and exceptions and optionally assign labels which can be accessed from flowchart allowing fexibility to your flowcharts, for instance play different audio prompt depending on assigned label. The flowchart checks the schedules and based on the result (isOpen or not) different logic of the flow is followed. Define one or more schedules and use this information in your flowcharts. You can review the “Usages” column to see which callflow or messageflow contain a particular Schedule. Click on the buble from “Usages” column to open a box with redirection option to the specific flow.

The schedule can also be used to show different status messages on the Webchat TouchPoint.

Add a schedule

1. Go to “Schedules”,
2. Choose “+ Add Schedule”, give the schedule a “name” and choose the relevant time-zone,
3. Click “Add” to confirm.

Change the schedule

1. Now click the “go to Schedule” option behind the just created schedule,
2. Update the schedule,
3. Click “<- back to list” to close the schedule.

Create long Exceptions & Holidays

1. Click “exception” under “One Time” section of “Exceptions & Holidays”,
2. Select desired type of exception,
3. Select start date and time,
4. Select end date and time,
5. Click “Save” to confirm.

Changes on the schedule are effective immediately. Start and end time is for first and last day of exception, the rest is marked as all day according to type of exception (open/closed/holiday).

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