Call Park

The Call Park screen lets administrators manage call park groups. A call park group is a set of agents who can pick up calls that have been parked, and each group has its own number.

Call park group list

The page header shows the Total number of call park groups. Use Rows per page to change how many entries are shown at once. Each row shows:

• Name: the name of the call park group, for example Call Park or Call Park - Support. The column can be filtered.
• Number: the number of the call park group. The list is sorted by this column, and you can change the sort order or filter the column using the controls next to the header.
• Actions: the buttons at the end of each row (see below).

Select a call park group in the list to see its details in the panel on the right.

‍

Call park group details

When you select a group, the details panel on the right shows the name of the group and its description (for example, Default Call Park group), followed by two sections.

General

• Number: the number of the call park group.
• Warn after: the time after which a visual reminder is shown in the agent app for a parked call, for example 10s.

Agents
The number next to the heading shows how many agents are assigned to the group. The list shows the name of each assigned agent.

• Search agents by name: type in the search field to quickly find an agent in the list.
• Assign new agents: select this button to add agents to the call park group.
• Remove (red trash icon next to an agent): removes the agent from the call park group. This does not delete the agent itself.

‍

Actions per call park group

• Edit (pencil icon): change the settings of the call park group.
• Delete (red trash icon): remove the call park group.

‍

Adding a call park group

Select Add New in the top right to open the Add Call Park form. Fill in the following fields:

• Name (required): a name to recognize the call park group in the list, for example Call Park - Support.
• Number (required): the number of the call park group. Receptionists park a call by using this number.
• Warn after (seconds): the number of seconds a call can stay parked before a visual reminder is shown in the agent app. This makes it less likely that agents forget a parked call.
• Description: a brief description of the call park group.

Select Save to create the group. Use the X in the top right to close the form without saving.