Release notes

• API Endpoints for getting Social Messaging related data (check documentation page)

• Schedule's Exceptions & Holidays could not be set to further than 2027
• Incorrect colors of Queue summary reporting page
• Agent Assist issue when the webchat conversation was escalated via Copilot TouchPoint
• Minor problem with search filters in admin portal
• Date and time notation inconsistencies in the Contact Center application
• Various bug fixes and other improvements

• Language Queue Breakdown Wallboard widget

• Organization view update for Contact Card component (Entra ID users) (check documentation page)
• Contact Card component adjusted for Resource Accounts
• Adjustment of the Salesforce CRM configuration form (check documentation page)
• Adjustment for the Languages section of Audio Prompts admin page

• Rare issue with displaying active calls at Live Calls Supervisor widget
• Various bug fixes and other improvements

• Adjusted configuration form of the Tollring integration
• Updated mechanism of matching call records for Agent Assist's Last Interactions

• Incorrect events date range in the Calendar component
• Time Range filter not respected at Agent summary reporting page
• Performance issue at Audio Prompts admin page with large amount of Languages
• Fixes and improvements for Agent Assist in a Separate Tab feature
• Incorrect contact action buttons when the call is deselected
• Various bug fixes and other improvements

• Tollring Compliance Recording integration (check documentation page)
• Display Agent Assist for Selected Contact in a Separate Tab (check documentation page)
• Selection/Deselection of the interaction and contact items
• Outbound IP addresses for traffic to the Insights and Analytics module are now static

• Various bug fixes and other improvement

• Social records added to History tab
• Multi-Step CRM Resolution (check documentation page)
• Language aware routing option for the Queue action (check documentation page)

• Get Queue Info action adjusted to support Language Aware Routing option (check documentation page)
• Multilingual voices support for Text to Speech Audio Prompts

• Various bug fixes and other improvements

• Rerun failed AI Flow instances (check documentation page)
• ROGER365.io MCP integration (check documentation page)
• Silence Detection for Voice Recording Contact Center action (check documentation page)
• Queue membership data for Agents admin page (check documentation page)

• Multiline message support in Social Queues
• Improvement for Advanced Search feature
• Improvement for Contact Card component

• Powerframe not loading when tab is not on focus
• Incorrect start time of the Longest waiting Supervisor widget
• Resolved display issue with large numbers of Away statuses
• Missing call controls after answering a new call following a rejected transfer
• Problem with Merge action in the subflow
• Wrong information at Agent Summary reporting page
• Various bug fixes and other improvements

• Social Summary API Export (check documentation page)
• Default Text to Speech settings for Audio Prompts admin page (check documentation page)

• Mechanism for updating user profile image
• Optimizied getting social conversation transcripts

• Temporary unresponsiveness of the callflow designer in large tenants when using Transfer actions
• Missing scrollbars for Supervisor's Voice & Social queue statistics widgets
• Various bug fixes and other improvements

• SMS OUT for Social Queues
• Silence Detection for Speech to Text Contact Center action (check documentation page)

• Improved retry mechanism of Shift Synchronization feature
• Improved layout of several admin pages
• Copy phone number button in Conversation screen

• Occasional wrong screen after answering a call from a queue
• Issue with SSML type of Text to Speech Contact Center action
• Manager loop causes frozen Agent page in Contact Center app
• Active conversation loses focus on new outbound call
• Various bug fixes and other improvements

• Phasing out of Datawarehouse Reporting - June 1st, 2026
• Microsoft Copilot TouchPoint (check documentation page)
• Agent status after declining call invite (check documentation page)
• Insights & Analytics: Issue with Call Classification Mapping data - to apply, please update the database using latest version of the .dacpac

• Upgrade of the ROGER365.io admin portal

• Missing Queue Service level at Supervisor page
• Missing timer for call records waiting in the Queue
• Custom Power Frame labels are no longer visible
• Infinite reconnecting to SignalR service
• SignalR handshake failing if done in more than 500ms
• Heatmap reporting page cutting off one hour
• Email field in contact cards appearing on incorrect users
• Wrong call screen after transferring consulted call
• Various bug fixes and other improvements

• Last Conversation Data Contact Center action (check documentation page)

• Optimization of the Agent frontend requests

• Cannot send callback request (webhook) without an active call
• Variables not filled for Email callback request
• Error message while sending internal message during webchat conversation
• Incorrect state while holding a supervised call
• Various bug fixes and other improvements

‍

• Insights & Analytics: Database update PowerShell script has been improvement, download latest ReportingPackage to obtain

• Various bug fixes and other improvements

• Various bug fixes and other improvements

• Insights & Analytics: Agent Away status info added to agent view, to apply please update your database with the latest .dacpac file!

• Various bug fixes and other improvements

• Problem with Classification items in the admin portal
• Various bug fixes and other improvements

• Various bug fixes and other improvements

• AI Summary feature for Social Messaging (check documentation page)
• Auto Assignment for Social conversations (check documentation page)
• Personal & Shared contact notes

• Some Social conversations not visible in Agent Assist
• Various bug fixes and other improvements

• New Agent Actions page, to apply please update your database with the latest .dacpac file! (check documentation page)

• Various bug fixes and other improvements

• Add group members to favorites (check documentation page)

• Various bug fixes and other improvements

• Updated layout of the Agent Assist (check documentation page)

• Various bug fixes and other improvements

• Classification action for the AI Flow feature (check documentation page)
• News button for Contact Center application

• Change of the contact card component
• New callflow templates (check documentation page)

• Powerframe tab not loading upon pressing on personal call history item
• Slow performance of adding agents at the Agents admin page
• Various bug fixes and other improvements