Release notes
Here you’ll find the basic prerequisits to get started using the ROGER365.io platform. Some features have additional requirements, but they are described at the feature- or the configuration pages.
2023.51.1153
December 19, 2022
New
- General platform performance improvements
Improved
- Deployments for customers in Australia
Fixed
- Unable to change Callback settings in Admin portal
- Unable to perform blind transfer
- Due to chromium update, Powerframe lost functionality when using in browser
- Agent app issues when using screen with large resolution
2023.46.1138
November 16, 2022
New
- Whisper for Supervisor (beta)
- Temporary Workaround for Microsoft Bug when using Voice Recording (enable ‘Alt. Transfer Mode on Queue Action in Callflow)
- Webhook on Logging
- French language support
- Brazilian-Portugese language support
- Search option in Queue/+Agents
Improved
- Contact search box improvement
- General platform security & performance
Fixed
- Dynamics365 replicator error when received a 403-error
- Social Messaging Wallboard showed wrong status
- Chatbot unable to import an exported file
- Unable to schedule holidays for next year
- Issues with some timezones
- Heatmap not mapped to the correct queue
- After transferring call, status doesn’t change to connected
- Unable to add more then 10 skills (skill based routing)
- Deleting skills doesn’t delete the selected skill
- Search options in Queues & Callflows doesn’t work
2023.42.1088
October 19, 2022
New
- Supervisor settings (Documentation)
- Speech to Text (Documentation)
- Transferring outbound calls
- Add option to postback info from adaptive card
Fixed
- Unable to create API keys
- Various bug fixes
2023.40.1078
October 8, 2022
New
- Change way how open conversations can be closed via admin portal
- Added option to configure holiday on contact center formbased callflow
- Fixed average waiting time in contact center reporting
- Fixed showing wrapup timer while not configured
Fixed
- Various minor bugfixes
2023.38.1062
September 24, 2022
New
- Added option to configure UTC time to reset agent statistics
- Added german translation in CC app for Agent, Supervisor and Reporting
- Fixed Average Waiting time in CC Reporting
- Fixed Agent Manual Wrapup timer in Agent UI V2
- Enable HTTP strict transport (security improvement)
2023.37.1050
September 15, 2022
New
- Added preview link to new Agent UI
- Workaround for Microsoft Bug Compliancy API (voicerecording)
- Fix for finished workitems which remained open
Fixed
- Various bugfixes
2023.32.1042
August 8, 2022
New
- New versioning introduced
- Added Merge Action in Callflow editor
- Added Error Action in Callflow editor
Fixed
- Various bugfixes
71.1008
July 6, 2022
New
- Voice Record action in Graphical Callflow editor
- Limitation for supervisors and reporters: only show queues when they are also added as agent
Fixed
- Improved way of retrieving profile pictures
70.1000
June 27, 2022
New
- Language support for Contact Center App. Currently English and Dutch
Fixed
- Various improvements regarding graphical callflow editor
69.981
June 10, 2022
Fixed
- Live calls on supervisor page
- Agent order in serial routing
68.980
June 9, 2022
New
- Integration with MessageBird (Whatsapp for Business)
Improved
- Prevent callflows from having the same name
- Added Timeout node on Queue Action
Fixed
- Various fixed on the Graphical CallFlow editor
67.957
May 23, 2022
Fixed
- Worklog items in Agent app were not always closed after a call
- Various general improvements
66.949
May 3, 2022
Improved
- Teams app shows ‘Evaluation Ended’ when evaluation is expired
Fixed
- Declined calls not reported correctly
- Bug causing slow responses on platform
65.945
April 29, 2022
New
- Filter on supervisor page for queues
- Replacement of uploaded wav promtp available
Improved
- Adding Contact URL for CRM Replicator no longer mandatory
- Per licensed queue a maximum of 3 resource accounts are allowed
- Add a logout button on contact center access denied page
Fixed
- ‘Ringing at’ available again
63.902
March 24, 2022
New
- New; CRM Connector for Zoho CRM
64.922
March 24, 2022
New
- CRM Connector for Hubspot
Improved
- Salesforce CRM connector synchronization between email and sipaddress
Fixed
- Sandbox cm.com working again
- Unable to redirect external calls
62.901
March 23, 2022
Improved
- New enrollment does not require to first enter contact data. Proces starts instantly with logging in with Microsoft Account
- Changed the way calls are transferred from the queue to an agent
- Searching security groups and users now support large amount
- Option to copy weekday schedules
Fixed
- Various small fixes
61.877
February 23, 2022
New
- Language selection in callflow, so you can apply correct audio prompts
Improved
- UI improvement agent (Ringing at:)
60.875
February 21, 2022
New
- Webchat TouchPoint you can disable ‘participant connected/disconnected’ notification
Improved
- SalesForce connector no limit of persons per account
- CallId can be used as queryparameter in PowerFrame URL
- Reason code is visible in Supervisor App
Fixed
- Powerframe no longer refreshes on every change
- Issue with timezones on supervisor reporting page
59.856
January 28, 2022
New
- API for extracting Contact Center reporting (Documentation)
- Add ‘holiday’ option in schedules. Can already be used in flow for Social Messaging and soon also for Contact Center
Improved
- Salesforce CRM Replicator
- Exact Online CRM Replicator
Fixed
- Various improvements for Contact Center
58.840
January 18, 2022
Improved
- Sorting Whatsapp templates alphabetically
- New created agents by default have the ‘Off Work’ status
- Remove download to Contact Center Manifest file. Instead download from Teams App Store
Fixed
- Reporting page admin portal timeout when querying large timeframe
- Execution of double end actions
- Agent status not changing to not ready after not answering a call
57.836
January 13, 2022
New
- Skill based Routing for Contact Center Queues
- CRM Replicator for Exact Online
Fixed
- Various minor bugfixes and improvements