Release notes
See whats new
Overview
Xtend
2020

Release notes

Here you’ll find the basic prerequisits to get started using the ROGER365.io platform. Some features have additional requirements, but they are described at the feature- or the configuration pages.

38.471
November 24, 2020
New
  • Pre-chat forms are supported on Webchat. You can, for example, ask for a name and email address which can be send to the Teams Agent. An entered emailaddress or phonenumber can be used to do a CRM lookup
  • When images are embedded in the chatbot (using markdown language) they will now be send to WhatsApp
  • In the portal you can view and create API keys for several services
Improved
  • MS Dynamics implementation changed to match default CRM Connectors
  • Replicated CRM Databases are indexed automatically, which improves searching
  • On the main portal page, the assigned ROGER365.io partner is displayed
  • Implemented a new CRM icon on adaptive cards for Custom CRM Replicators
Fixed
  • Choices in webchat are moved to a second line when they don’t fit on one
37.443
October 26, 2020
New
  • SMS TouchPoint available
  • Create Timeout on Waitinput (eg. when an Teams agent does not respond within x time, the webchat user can receive a notification)
Improved
  • Renamed ‘My FAQ’s’ to ‘Chatbot’
36.418
October 11, 2020
New
  • When you install the ROGER365 App and add it to a channel, a tab showing the Wallboard is automatically added to that channel
  • You’re able to change the contactpersons information
  • The webchat has a new icon in the topbar: a user can enlarge the webchat window
  • Added option to download the WallBoard Teams Manifest file (Portal -> Microsoft Teams -> Add a Teams Channel)
Improved
  • Features which are not part of the subscriptons are disabled
Fixed
  • Timezone list when configuring the Schedule is now complete
35.378
August 17, 2020
Improved
  • Microsoft Teams is removed from the TouchPoints menu item and has become a top-level item in the portal
34.377
August 15, 2020
New
  • WhatsApp Out. You can now send/initiate WhatsApp messages from the Teams channel via the ROGER365 bot
  • Adaptive Card Designer
  • Closed event in Flowchart designer. After closing a conversation you can trigger an action like send a message of PowerHook
Improved
  • Toastar for Teams: Sometimes users have multiple accounts, when this occurs we also display the login name to distinguish the accounts
Fixed
  • Fixed a bug where users were unable to add an extra knowledgebase
  • Various small bugs
33.365
July 13, 2020
New
  • A new option is introduced to select default flows from a library, so no need to configure a flow manually
  • Available templates will be expanded soon
  • We’ve added the following wrapper actions to the flowchart designer:
  • ScheduleAction
  • FAQAction
  • SentimentAnalysisAction
  • GetTranscriptAction
  • GetPageVisitsAction
Fixed
  • When a user deletes the last knowledgebase, it wasn’t possible to add a new one
32.361
June 27, 2020
Improved
  • Removed the initial values input fields on the definition of general variables in the flowchart
Fixed
  • Problem fixed where webchat didn’t update the ‘chat started at’ info in Teams
  • Fix where the ‘close conversations’ option on the TouchPoint didn’t work
  • Fix the infinite loop while retrieving AD groups in the Toastar for Teams config page
31.355
June 18, 2020
Improved
  • Performance and stability improvements
Fixed
  • Fixed issue that profile picture wasn’t shown in the admin portal
30.338
June 10, 2020
New
  • Twitter TouchPoint available
Improved
  • Simplified the “setAction” action within the flowchart by removing the “Expression destination variable”.
  • Performance and stability improvements
  • Improvements on adaptive cards
  • Reporting module
  • Conversation calculations
Fixed
  • Fixes on missing uploaded images
29.330
May 25, 2020
New
  • Option to insert PowerHook (webhook) to trigger an external application or workflow
  • Custom CRM: connect your own CRM system via the provided API keys
Improved
  • New look and feel of the admin portal
  • Simplified the “setAction” action within the flowchart by removing the “Expression destination variable”.
  • Reporting; option to generate reporting from “all” touchpoints and channels at the same time
  • ImprovementPerformance and stability improvements
  • for “Meet Now!”
28.327
May 17, 2020
New
  • Big look-and-feel improvement webchat:
  • Minimize webchat
  • Visual alert message when new message is received
  • Sound alert when message is received
  • Upload media (images and PDF)
  • Meet-Now functionality. Instantly escalate to a Teams (video) meeting
Improved
  • To keep the reporting transparent open conversations are now automatically closed after 24 hours
  • In a CRM database a contact can have multiple entries. When multiple records are found, a pulldown menu must be shown in the standard adaptive card where all found records are displayed as: ‘contactname, company’
  • Performance and stability improvements
On this page