Release notes
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Overview
Xtend
2020

Release notes

Stay up to date with the latest features, improvements, and fixes across every release.

38.471
November 24, 2020
New
  • Pre-chat forms are supported on Webchat. You can, for example, ask for a name and email address which can be send to the Teams Agent. An entered emailaddress or phonenumber can be used to do a CRM lookup
  • When images are embedded in the chatbot (using markdown language) they will now be send to WhatsApp
  • In the portal you can view and create API keys for several services
Improved
  • MS Dynamics implementation changed to match default CRM Connectors
  • Replicated CRM Databases are indexed automatically, which improves searching
  • On the main portal page, the assigned ROGER365.io partner is displayed
  • Implemented a new CRM icon on adaptive cards for Custom CRM Replicators
Fixed
  • Choices in webchat are moved to a second line when they don’t fit on one
37.443
October 26, 2020
New
  • SMS TouchPoint available
  • Create Timeout on Waitinput (eg. when an Teams agent does not respond within x time, the webchat user can receive a notification)
Improved
  • Renamed ‘My FAQ’s’ to ‘Chatbot’
36.418
October 11, 2020
New
  • When you install the ROGER365 App and add it to a channel, a tab showing the Wallboard is automatically added to that channel
  • You’re able to change the contactpersons information
  • The webchat has a new icon in the topbar: a user can enlarge the webchat window
  • Added option to download the WallBoard Teams Manifest file (Portal -> Microsoft Teams -> Add a Teams Channel)
Improved
  • Features which are not part of the subscriptons are disabled
Fixed
  • Timezone list when configuring the Schedule is now complete
35.378
August 17, 2020
Improved
  • Microsoft Teams is removed from the TouchPoints menu item and has become a top-level item in the portal
34.377
August 15, 2020
New
  • WhatsApp Out. You can now send/initiate WhatsApp messages from the Teams channel via the ROGER365 bot
  • Adaptive Card Designer
  • Closed event in Flowchart designer. After closing a conversation you can trigger an action like send a message of PowerHook
Improved
  • Toastar for Teams: Sometimes users have multiple accounts, when this occurs we also display the login name to distinguish the accounts
Fixed
  • Fixed a bug where users were unable to add an extra knowledgebase
  • Various small bugs
33.365
July 13, 2020
New
  • A new option is introduced to select default flows from a library, so no need to configure a flow manually
  • Available templates will be expanded soon
  • We’ve added the following wrapper actions to the flowchart designer:
  • ScheduleAction
  • FAQAction
  • SentimentAnalysisAction
  • GetTranscriptAction
  • GetPageVisitsAction
Fixed
  • When a user deletes the last knowledgebase, it wasn’t possible to add a new one
32.361
June 27, 2020
Improved
  • Removed the initial values input fields on the definition of general variables in the flowchart
Fixed
  • Problem fixed where webchat didn’t update the ‘chat started at’ info in Teams
  • Fix where the ‘close conversations’ option on the TouchPoint didn’t work
  • Fix the infinite loop while retrieving AD groups in the Toastar for Teams config page
31.355
June 18, 2020
Improved
  • Performance and stability improvements
Fixed
  • Fixed issue that profile picture wasn’t shown in the admin portal
30.338
June 10, 2020
New
  • Twitter TouchPoint available
Improved
  • Simplified the “setAction” action within the flowchart by removing the “Expression destination variable”.
  • Performance and stability improvements
  • Improvements on adaptive cards
  • Reporting module
  • Conversation calculations
Fixed
  • Fixes on missing uploaded images
29.330
May 25, 2020
New
  • Option to insert PowerHook (webhook) to trigger an external application or workflow
  • Custom CRM: connect your own CRM system via the provided API keys
Improved
  • New look and feel of the admin portal
  • Simplified the “setAction” action within the flowchart by removing the “Expression destination variable”.
  • Reporting; option to generate reporting from “all” touchpoints and channels at the same time
  • ImprovementPerformance and stability improvements
  • for “Meet Now!”
28.327
May 17, 2020
New
  • Big look-and-feel improvement webchat:
  • Minimize webchat
  • Visual alert message when new message is received
  • Sound alert when message is received
  • Upload media (images and PDF)
  • Meet-Now functionality. Instantly escalate to a Teams (video) meeting
Improved
  • To keep the reporting transparent open conversations are now automatically closed after 24 hours
  • In a CRM database a contact can have multiple entries. When multiple records are found, a pulldown menu must be shown in the standard adaptive card where all found records are displayed as: ‘contactname, company’
  • Performance and stability improvements
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