Release notes
Here you’ll find the basic prerequisits to get started using the ROGER365.io platform. Some features have additional requirements, but they are described at the feature- or the configuration pages.
2023.49.1415
December 8, 2023
New
- Import/export feature for Contact Center and Social Messaging flows
Improved
- Search box supports editing values, and searching for 3 digits numbers
- Searching for TouchPoints at admin’s portal
Fixed
- Call/transfer to PSTN button not working in Search box
- Various bug fixes and other improvements
2023.48.1411
December 1, 2023
New
- Call Parking for Contact Center (check documentation page)
- Various new parameters available in PowerFrame URL (check documentation page)
Improved
- You can choose date range for your Exceptions & Holidays of Schedule (check documentation page)
Fixed
- Various bug fixes and other improvements
2023.47.1403
November 24, 2023
New
- Azure OpenAI (Beta) action supports Chat Completion API (check Documentation page)
Improved
- Call history now contains call’s start time
Fixed
- Elements of Agent page sometimes could not load properly when the call did not ring any agent
- Various Bug fixes
2023.46.1398
November 17, 2023
Improved
- Supervisor as participant hidden when Monitor/Whisper
- Presence for Contact Center is more robust
Fixed
- Various Bug fixes
2023.44.1390
November 3, 2023
New
- Social schedule now has IsHoliday option (check Documentation page)
- Supervisor screen shows outbound calls
Fixed
- Manual workitem complete button
- Various Bug fixes
2023.43.1382
October 27, 2023
New
- Personal Call History
- Azure OpenAI Action Preview (Enterprise license only, check Documentation page)
- Contact Center Swagger API (eg for Agent settings and data for Wallboards, check Documentation page)
- Queue Info action now includes ‘AgentsAvailable’ information (check Documentation page)
Improved
- Creation of API keys with multiple scopes (check Documentation page)
Fixed
- Preferred agent with set null variable breaks the call
- Various Bug fixes
2023.41.1374
October 13, 2023
New
- Reporting Access Settings (check Documentation page)
- ServiceNow CRM Integration/Replicator
- Ringtone when placing outbound call
Fixed
- Various bugfixes and other improvements
2023.40.1366
October 6, 2023
New
- Preferred Agent Routing (check documentation page)
- Last Agent Routing (check documentation page)
- Option for supervisor to logout agent from queue
Improved
- Option tot delete and rename created Chatbots
Fixed
- Various minor bug fixes
2023.39.1356
September 29, 2023
New
- Outbound reporting added
- SSML support for Text to Speech action
Improved
- Added CSV separator in export CSV-file
- Sorting of Attendant Console Favorites
- Add label to added phonenumber in Attendant Favorites list
Fixed
- Sometimes Talk Time in Wrap up displayed 0:00
- Sometimes saving skills wasn’t working
2023.27.1331
July 7, 2023
New
- Text to Speech action in callflow editor (check documentation page)
Improved
- Option to search for agents on Agent page. Also implemented pagination for performance improvement
Fixed
- Queue page sometimes froze due to large amount of skills
- Sometimes a timeout occured when creating an agent summary report
- Darkmode for Agent app fixed (we also added darkmode for the Attendant Console)
- Supervisor screen didn’t update when a PSTN call was consultative transferred to another PSTN number
- Faulty message about subscription ending
- Various security updates
2023.26.1323
June 27, 2023
Improved
- Change in authentication button for Search box and Attendant Console (beta
- If you are running the Attendant beta, you must recreate your Azure app. Please run Option 1 from the documentation page again.
Fixed
- Dialtone not cancelled when consultative transfer to PSTN was declined
2023.25.1321
June 23, 2023
New
- message in agent app when subscription is expiring
Improved
- Callers longest waiting are on top of the queue
Fixed
- Hovering the ‘Logged out’ agents are now shown correctly
- Missing consultative connect button on outbound transferred call
- Switching the Days in the calender overview fixed
- Name from CRM not shown when caller is in the queue
- Attendant Console Beta improvements:
- Favorites subtitle shows Teams status instead of department
- If Custom0 is empty it will not be shown in context card of CRM contact
- Hovering the Note icon now shows a part of the content
- Lookup on all words in customer name and Custom0
- -> There a known issue with login into the ‘Search’ box in the Agent App: because of an expiring authentication token the user get’s an sign-in button every hour. We are currently working on a solution to solve this as soon as possible
2023.24.1314
June 16, 2023
Improved
- Pasting a phone number in searchfield which contains special characters possible (eg. 06-12345678)
- Removed toggle button for informal queues on queue selector in Agent UI
Fixed
- SourceID field was missing in powerframe URL
- Search & Attendant will reauthenticate automatically every hour to avoid manual Sign In
- Call duration in supervisor tab were not represented correctly
- Total logged in time on Reporting tab corrected
- Attendant Beta Improvements:
- Show Sign in button if attendant wasn’t logged in yet
- Removed tooltip ‘Select Contact’ when hovering over a user
- Callback request to fills the TO: field
- Person Card when hovering an AD contact is displayed correctly
2023.22.1300
June 3, 2023
New
- Beta release of new Attendant Console
Fixed
- Agent UI only showed english interface
- Unable to create new Text-to-Speech audio prompts
- Partial holiday or exception caused holiday to be empty
2023.21.1293
May 26, 2023
New
- Improvements on agent app where sometimes workitems where shown or didn’t close
- Improvements on specific transfer actions
- Check this overview for known limitations regarding transferring
- General architectural platform improvements
2023.19.1279
May 12, 2023
Fixed
- on supervisor screen not showing callduration
- for flickering PowerFrame
- Various bugfixes regarding transferring calls
2023.18.1271
May 2, 2023
New
- Safe Transfer in Agent app (blind transfers stay visible in Interaction Column until answered)
- Ringtone during transfer
- US-Region Satellite node
2023.13.1252
April 7, 2023
New
- Prioritize calls in Queue
- Change agent order in admin portal for Serial Routing
- Bug: Zoho CRM replicator
2023.13.1247
April 1, 2023
New
- Safe Transfer action in CallFlow editor
2023.13.1245
March 31, 2023
Fixed
- incorrect sign-in message when accessing admin portal
2023.10.1222
March 11, 2023
New
- Integration with ClarifyGO
- Offer longest waiting from multiple logged in queues
Fixed
- Various bugfixes and improvements
2023.09.1211
March 2, 2023
New
- Redesigned admin portal menu structure
Fixed
- Various bugfixes and improvements
2023.06.1196
February 11, 2023
New
- Admin homepage shows concurrent calls
Fixed
- Outbound calls is not started multiple times when fast clicking
2023.06.1193
February 9, 2023
New
- Added Active Directory group searching in Agent UI
Fixed
- Various small bugfixes and improvements
2023.03.1187
January 21, 2023
New
- New UI for Social Messaging Flow Editor
Fixed
- Fix when using multiple MessageBird accounts
- Reason code wasn’t displayed in Agent, Supervisor en Reporting
2023.02.1177
January 13, 2023
New
- Adaptive card posted in ROGER channels when eval or subscription expires
Improved
- Audio Prompt option ‘Stop playing after x Seconds’ must have minimum value of 10 seconds
- A failing presence subscription will not disable the whole presence integration
- Webhook on logging now includes headername and headervalue
2023.01.1171
January 7, 2023
New
- Message in Agent UI when evaluation or contract is about to expire
- Option to add a label to a custom contact in favorite list
Fixed
- Unable to disable Extend Wrapup timer
- Error with webchat pre-chat form without variables
- Issue with Hubspot integration