Release notes
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Overview
Xtend
2021

Release notes

Here you’ll find the basic prerequisits to get started using the ROGER365.io platform. Some features have additional requirements, but they are described at the feature- or the configuration pages.

56.800
November 20, 2021
New
  • Profile pictures are shown in the Agent and Supervisor tab
Improved
  • Filters on the supervisor tab are saved
  • Active call on agent tab is persistent when closing / opening
  • Show reason codes at agent overview when status is away
  • On the Live Call overview, the state ‘on hold’ is added
  • Adding a schedule to a callflow is optional
  • Schedule input supports minutes and manual entry
55.797
November 17, 2021
New
  • redirect option when no agents available or have ‘offwork’ status
  • added queue name on AgentDetail reporting page
Fixed
  • Correct message when evaluation is expired
54.780
November 1, 2021
New
  • Supervisor tab available in Teams App
  • Presence integration with Teams
  • Role Based Access for Reporting & Supervisor tab
  • Added sorting on Queue Detail page
Improved
  • Off-work icon changed
  • Timer notation on Queue Summary Page
  • Phonenumber variable can be added to Powerframe URL
Fixed
  • On hold timer is now working
53.762
October 21, 2021
New
  • (Contact Center) Teams caller is identified by sip address in queue instead of GUID
Fixed
  • Authentication issues with Teams Apps (Contact Center, WallBoard)
  • (Contact Center) Various reporting issues fixed
52.755
October 1, 2021
New
  • First release of Contact Center
  • New Teams App Manifest files
Improved
  • Not mandatory to select CRM Datasource for Whatsapp out
Fixed
  • Meet Now button is working again
  • File upload for chatbot is working again
51.728
September 18, 2021
New
  • New subscription information added to admin portal main screen
  • Fix whatsapp campaigns sorts ascending
  • Fix Chatbot transcript not readable in dark mode (iOS)
50.724
September 15, 2021
New
  • Fixed a bug regarding sending WhatsApp templates
49.714
August 18, 2021
New
  • Option to delete transcripts after x period
  • Option to delete received attachments after x period
  • Platform will send an adaptive card when subscription is running out of conversations
Improved
  • TouchPoint API compatibility with Microsoft Power Virtual Agent
  • Flow editor video option added to Convert action
  • Support for new TOPdesk authentication method
Fixed
  • Multiple participant disconnect events
  • In some cases a user is unable to sign in for the Meet Now button
  • Companyname not readable on Adaptive Card when Teams in darkmode
  • Issue in some cases failure of sentiment analysis
48.663
July 9, 2021
New
  • Fix various bugs and improved speed & stability
47.640
May 27, 2021
New
  • Multiple language support for end users in Teams (English, German, Dutch, French, Portugese)
Improved
  • Added WhatsApp TouchPoint Config ID (needed when using Campaign API)
  • WhatsApp TouchPoint API key hidden
46.636
May 18, 2021
Improved
  • Unassigned conversations on the Wallboard are now grouped per Teams Channel
45.635
May 14, 2021
New
  • Support for sending WhatsApp Rich Media Templates
  • Added integration with Zenvia (WhatsApp Business Provider)
  • Configure showing maximum Campaigns in Teams Adaptive Card
  • Handling of ‘hanging’ CRM Replicators
Fixed
  • Chatbot results outlining
44.625
May 5, 2021
New
  • Role Based Access Control (Click here how to configure)
43.611
April 7, 2021
New
  • With the Facebook integration you can ask a user for his/her email address to do a CRM lookup (see this example)
  • Transcript API also supports retrieval of attachments
Improved
  • Performance improvement on the core platform
  • Option to add a description to a created API key
  • MS Dynamics replicator now has two options:
  • replicate accounts
  • replicate contacts
  • In the list of flows, the attached TouchPoint is displayed
42.541
February 25, 2021
New
  • Facebook messenger integration (Facebook TouchPoint)
  • Webchat pre-chat form supports multiple languages
Improved
  • The overview of flowcharts shows the connected TouchPoint
  • Prevention of deleting a flow which has an active flow attached
  • Added new error logging to admin portal
  • Limiting AD users when >1000 users
Fixed
  • Column widt fix when reviewing chatbot results pages
  • Schedule shows correct week when editing it on sunday
41.522
January 28, 2021
New
  • Campaign API (sending our WhatsApp and SMS via API)
  • Language detection for sentiment analysis
Fixed
  • prevent crashing webchat conversation when prechat form is not filled in
40.513
January 14, 2021
New
  • Salesforce CRM Replicator
  • Option to include postback buttons to Toastar adaptive cards
Improved
  • Powerhook JSON includes Endpoint types and names
Fixed
  • an issue which could rarely end a new webchat conversation
39.501
January 5, 2021
New
  • Phonebook (search in your CRM replicator and chat/dial a contact)
  • TouchPoint API (create your own TouchPoint integration)
  • Transcript API (retrieve the transcript of a conversation)
Fixed
  • Wallboard signin on iOS fixed
  • Fix Agent/Customer pending now displays correct status
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