• API Endpoints for getting Social Messaging related data (check documentation page)

• Schedule's Exceptions & Holidays could not be set to further than 2027
• Incorrect colors of Queue summary reporting page
• Agent Assist issue when the webchat conversation was escalated via Copilot TouchPoint
• Minor problem with search filters in admin portal
• Date and time notation inconsistencies in the Contact Center application
• Various bug fixes and other improvements

• Language Queue Breakdown Wallboard widget

• Organization view update for Contact Card component (Entra ID users) (check documentation page)
• Contact Card component adjusted for Resource Accounts
• Adjustment of the Salesforce CRM configuration form (check documentation page)
• Adjustment for the Languages section of Audio Prompts admin page

• Rare issue with displaying active calls at Live Calls Supervisor widget
• Various bug fixes and other improvements

• Adjusted configuration form of the Tollring integration
• Updated mechanism of matching call records for Agent Assist's Last Interactions

• Incorrect events date range in the Calendar component
• Time Range filter not respected at Agent summary reporting page
• Performance issue at Audio Prompts admin page with large amount of Languages
• Fixes and improvements for Agent Assist in a Separate Tab feature
• Incorrect contact action buttons when the call is deselected
• Various bug fixes and other improvements

• Tollring Compliance Recording integration (check documentation page)
• Display Agent Assist for Selected Contact in a Separate Tab (check documentation page)
• Selection/Deselection of the interaction and contact items
• Outbound IP addresses for traffic to the Insights and Analytics module are now static

• Various bug fixes and other improvement

• Social records added to History tab
• Multi-Step CRM Resolution (check documentation page)
• Language aware routing option for the Queue action (check documentation page)

• Get Queue Info action adjusted to support Language Aware Routing option (check documentation page)
• Multilingual voices support for Text to Speech Audio Prompts

• Various bug fixes and other improvements

• Rerun failed AI Flow instances (check documentation page)
• ROGER365.io MCP integration (check documentation page)
• Silence Detection for Voice Recording Contact Center action (check documentation page)
• Queue membership data for Agents admin page (check documentation page)

• Multiline message support in Social Queues
• Improvement for Advanced Search feature
• Improvement for Contact Card component

• Powerframe not loading when tab is not on focus
• Incorrect start time of the Longest waiting Supervisor widget
• Resolved display issue with large numbers of Away statuses
• Missing call controls after answering a new call following a rejected transfer
• Problem with Merge action in the subflow
• Wrong information at Agent Summary reporting page
• Various bug fixes and other improvements

• Social Summary API Export (check documentation page)
• Default Text to Speech settings for Audio Prompts admin page (check documentation page)

• Mechanism for updating user profile image
• Optimizied getting social conversation transcripts

• Temporary unresponsiveness of the callflow designer in large tenants when using Transfer actions
• Missing scrollbars for Supervisor's Voice & Social queue statistics widgets
• Various bug fixes and other improvements

• SMS OUT for Social Queues
• Silence Detection for Speech to Text Contact Center action (check documentation page)

• Improved retry mechanism of Shift Synchronization feature
• Improved layout of several admin pages
• Copy phone number button in Conversation screen

• Occasional wrong screen after answering a call from a queue
• Issue with SSML type of Text to Speech Contact Center action
• Manager loop causes frozen Agent page in Contact Center app
• Active conversation loses focus on new outbound call
• Various bug fixes and other improvements

• Phasing out of Datawarehouse Reporting - June 1st, 2026
• Microsoft Copilot TouchPoint (check documentation page)
• Agent status after declining call invite (check documentation page)
• Insights & Analytics: Issue with Call Classification Mapping data - to apply, please update the database using latest version of the .dacpac

• Upgrade of the ROGER365.io admin portal

• Missing Queue Service level at Supervisor page
• Missing timer for call records waiting in the Queue
• Custom Power Frame labels are no longer visible
• Infinite reconnecting to SignalR service
• SignalR handshake failing if done in more than 500ms
• Heatmap reporting page cutting off one hour
• Email field in contact cards appearing on incorrect users
• Wrong call screen after transferring consulted call
• Various bug fixes and other improvements

• Last Conversation Data Contact Center action (check documentation page)

• Optimization of the Agent frontend requests

• Cannot send callback request (webhook) without an active call
• Variables not filled for Email callback request
• Error message while sending internal message during webchat conversation
• Incorrect state while holding a supervised call
• Various bug fixes and other improvements

‍

• Insights & Analytics: Database update PowerShell script has been improvement, download latest ReportingPackage to obtain

• Various bug fixes and other improvements

• Various bug fixes and other improvements

• Insights & Analytics: Agent Away status info added to agent view, to apply please update your database with the latest .dacpac file!

• Various bug fixes and other improvements

• Problem with Classification items in the admin portal
• Various bug fixes and other improvements

• Various bug fixes and other improvements

• AI Summary feature for Social Messaging (check documentation page)
• Auto Assignment for Social conversations (check documentation page)
• Personal & Shared contact notes

• Some Social conversations not visible in Agent Assist
• Various bug fixes and other improvements

• New Agent Actions page, to apply please update your database with the latest .dacpac file! (check documentation page)

• Various bug fixes and other improvements

• Add group members to favorites (check documentation page)

• Various bug fixes and other improvements

• Updated layout of the Agent Assist (check documentation page)

• Various bug fixes and other improvements

• Classification action for the AI Flow feature (check documentation page)
• News button for Contact Center application

• Change of the contact card component
• New callflow templates (check documentation page)

• Powerframe tab not loading upon pressing on personal call history item
• Slow performance of adding agents at the Agents admin page
• Various bug fixes and other improvements

• OriginalCallerActive property for Wait For End action (check documentation page)

• Send attachment button does not work
• Various bug fixes and other improvements

• Visual message about failed outbound call

• Various bug fixes and other improvements

• Classification Wallboard Widget

• Visual aspect of Note component has been adjusted
• Callback request’s variable can be resolved without active call
• Advanced Search feature can search on Office location (check documentation)

• Sort by agent status at the Supervisor page not working correctly
• Various bug fixes and other improvements

• Copy contact's details
• CSAT (Feedback) Wallboard widget
• Multiple Powerframes for Social Queues (check documentation page)
• Insights & Analytics: Fixes and improvements - please update your database to version 1.0.24 via .dacpac file!

• Various bug fixes and other improvements

• Callflow from Library (check documentation page)
• Undo & Redo functionality for graphical flow designer (check documentation page)
• Preferred Agent Routing Success Ratio & Average Handling Time Wallboard widgets

• Supervisor page supports smaller screen sizes
• General improvement for time component
• General improvement for Reset Failed Teams Presence feature (check documentation page)

• Cannot check AI results in Agent Assist
• Powerframe tab not on focus during first call of the day
• In certain scenarios Powerframe tab stays open after call has ended
• Insights & Analytics: Feedback data in database - please update your database to version 1.0.23 via .dacpac file!
• Various bug fixes and other improvements

• General mechanism improvements for Shift Synchronization (Beta)

• PhoneNumber variable not resolved in callback request form for favorite contact
• Various bug fixes and other improvements

• Shift Synchronization (Beta) (check documentation page)
• Outbound calling for mobile application
• Label for System Message of SendMessageTo action (check documentation page)

• Callflow designer does support Uri type in expressions
• Fixes and improvements for HTTPAction

• In certain scenarios Facebook page cannot be loaded for integration
• Various bug fixes and other improvements

• Call to SMS (Beta) (check documentation page)
• Call button in Hybrid Queues (check documentation page)
• Internal notes & mentions in Hybrid Queues (check documentation page)
• Cancel consultative transfer option (check documentation page)
• Customizable call actions (check documentation page)

• AI Flow for outbound calls (check documentation page)
• Informational icon for available AI results in Call history section
• Major update of HTTPAction (check documentation page)
• Major update of Logging admin page (check documentation page)

• Various bug fixes and other improvements

• Multiple Powerframe URLs (check documentation page)
• Default Agent Assist Profile for new agents in the platform

• Customer Journey of Agent Assist displays Subflows
• Support for new application type in Salesforce CRM integration (check documentation page)
• Insights & Analytics: General improvements & fixes - please download and apply latest .dacpac file!

• Various bug fixes and other improvements

• General: Strict enforce of api.roger365.io when using the API
• Audio Prompts API in Swagger page
• Callflow action - Call to WhatsApp (Beta) (check documentation page)
• Callflow action - Store feedback (check documentation page)
• Messageflow action - Start voice call (Beta) (check documentation page)
• Sorting, searching, resizable columns for the Supervisor page
• Advanced search feature for Contact Center application (check documentation page)
• Action Buttons for Agent Assist (check documentation page)
• ClarifyGo's call recording for Outbound Reporting pages
• User Synchronization for Call park admin page (check documentation page)

• User Synchronization for Supervisors and Report Viewers at Queues admin page (check documentation page)
• Support for multi-selection of Security Groups at the Agents admin page (check documentation page)
• Support of Reporting pages for the mobile application
• General improvement for the Teams presence integration in admin portal (check documentation page)
• Support of protocol handler for the CRM's Action Buttons (check documentation page)
• Search & Selection cleared after call ends
• Hybrid Queues now shows participant's CRM DisplayName
• Wallboard RBAC permission & Duplicate widget function

• Heatmap record color not visible after certain amount of calls
• Various bug fixes and other improvements

• User sync for Agent management (Beta) (check documentation page)

• In specific scenario Favorites contacts in Attendant Console may not be visible
• Redirect column missing in export of Caller Detail reporting page
• Insights & Analytics: New WFM page, please update with the .dacpac file to apply fixes! (check documentation page)
• Various bug fixes and other improvements

• AI Flow (Beta) feature - automate post-call actions with AI-powered flows (check documentation page)
• CRM Shortcut buttons in Agent Assist
• Customer Timeline in Agent Assist - View past interactions in one place (check documentation page)

• “Filter Logged-In Queues” toggle now persists after reload and is only visible for formal agents.
• Insights & Analytics: Couple improvements for the database and PowerBI template, please update with the .dacpac file to apply fixes!

• Various bug fixes and other improvements

• CRM Phonenumber label mapping on Agent Assist
• Better End-user notification when accessing app without the sufficient Enterprise app permissions.
• Insights&Analytics can have duplicate records when importing. Download updated package from the admin portal and run DB update.

• Various bug fixes and other improvements

• Intelligent Formal Activation feature (check documentation page)
• Filter calls by logged-in queues (check documentation page)

• Getting Teams presence of group members is faster
• Icon for the status received from Mappings (Beta) feature

• Wallboard not receiving updates in reasonable time
• Insights & Analytics: Couple improvements for the database and PowerBI template, please update with the .dacpac file to apply fixes!
• Various bug fixes and other improvements

• Mapping of Teams status to ROGER365 status (Beta) (check documentation page)
• Expected Wait property for Get Queue Info action (check documentation page)
• Agent Summary widget for the Wallboard

• General improvements for the Wallboard

• Auto recovery for Not Ready status triggered upon manual status change during call invite
• Set language action breaks a call when set on certain languages
• Various bug fixes and other improvements

• Informational message on Incoming TouchPoint while being part of Social Queue and Save transcripts option is disabled
• Adaptive card & CRM functionality for the Email TouchPoint
• Agent Profiles section for Swagger API tool

• Workaround for the Microsoft bug regarding faulty screen after disconnection of the caller side
• Sign-in button not accessible for Contact Center mobile application
• Various bug fixes and other improvements

• Wallboard feature for ROGER365 admin portal (check documentation page)

• Search input for dropdowns in ROGER365 admin portal

• Various bug fixes and other improvements

• Multi-language Classification (check documentation page)

• Social Queue statistics for Contact Center application

• Agent Assist history issues with Use CRM result for History option enabled
• Webhook after call end event not triggered in form-based callflows
• Various bug fixes and other improvements

• Groups of Favorites contacts for Attendant Console (check documentation page)
• Graph Email configuration (check documentation page)
• Visual expression parsing for graphical flow designer

• CRM labels visible on CRM contact card
• Callflow transitions split into two which are not connected via Merge action now breaks callflow
• Insights & Analytics: Fixes for Dashboard page and Agent Summary graphs, please update with the .dacpac file to apply fixes!

• Various bug fixes and other improvements

• Out of Office (beta) Teams status in Contact Center application
• Contact Center application supports smaller screen sizes (check documentation page)
• Spotler WhatsApp TouchPoint (check documentation page)
• Drag & Drop feature for Supervisor page (check documentation page)
• Labels for phone numbers of CRM contact (check documentation page)

• Callback request body improvement
• Classification per specific voice queue for Agent Assist (check documentation page)
• JSON editor for flow actions (check documentation page)
• Conversation chart at ROGER365 admin portal

• Calendar component does not show events of Teams users at Favorites section
• Various bug fixes and other improvements

• Edit skill for Supervisor page (check documentation page)

• Use CRM result for History option for Agent Assist (check documentation page)
• Insights & Analytics now has additional reports for Social and Classification. Please update with new dacpac file from the admin portal

• Various bug fixes and other improvements

• Collapsible left panel of the application (check documentation page)
• Copy & Paste functionality for graphical flow designers (check documentation page)
• Service level for Social Queues (check documentation page)

• Call park admin page now supports Azure groups selection
• General improvement of the Participant section
• Outbound ring timeout option with call recording enabled (check documentation page)
• Improvements for Audit Log page

• Problem with events while pressing Hold button multiple times in the row
• Not showing updated phone number of Teams user after readding it into Favorites

• Force terminate feature for Supervisor page (check documentation page)
• Custom Group picker query filter for Agents & Agent Profiles admin pages (check documentation page)

• Opening Agent Assist without active call/conversation (check documentation page)

• Various bug fixes and other improvements

• Preserve Consult Call feature (check documentation page)

• Skills assigned to agents are now easier to view on the admin page
• Scaling based on length of Webchat's Close Confirmation buttons

• Various bug fixes and other improvements

• Note feature for parked calls
• Live chats section for Supervisor page

• Supervisor's change of agent status not respected gracefully
• Various bug fixes and other improvements

• Show supervisor in roster option for Contact Center calls (check documentation page)

• Park item in certain scenarios have GUID instead of sip/phone number
• Various bug fixes and other improvements

• Print option for graphical flow designer (check documentation page)
• Get Virtual Call Info action (check documentation page)
• Cancel Virtual Call action (check documentation page)
• Official release of Insights & Analytics (PowerBI) reporting module (check documentation page)

• Replace Virtual option for Queue action (check documentation page)
• Audio Prompt option for Safe Transfer action (check documentation page)
• Classification Remark for Agent Assist (check documentation page)
• More languages and voices of Text to Speech for Audio Prompts
• Values of assigned Agent Profile are reflected at Agents page

• Busy agent status after ending Outbound call
• Priority of Hybrid Queue interactions not respected
• Lack of colors at Queue heatmap reporting page
• Various bug fixes and other improvements

• Queue Service Level feature for Voice Queues (check documentation page)
• Option to set custom on hold prompt (check documentation page)
• Option to set Retention period (check documentation page)
• Pause/Resume recording of ClarifyGo for Agent Assist (check documentation page)

• Search field components load 15 records at once (use Load More to get next batch)

• Incorrect personal call history date formats for different Timezones
• Various bug fixes and other improvements

• Further visual improvements for Agent Assist

• Wrap-up items opened for very long time causes issues on the Agent page
• Various bug fixes and other improvements

• Tooltip for long contact names in Contact Center application
• Agent Assist's user interface made to look similar to the rest of the Agent page

• Callback request problem with sending resolved variables, edited title after call state change
• Agent Assist history tab not showing WhatsApp records with call interaction open
• Agent Assist history tab shows Sentiment score for Social interaction even if it is not configured
• Various bug fixes and other improvements

• Supervisor assist option for Contact Center (check documentation page)
• Option for automatic recovery from "Not Ready" Agent status in admin portal (check documentation page)
• "Mailto Link" Callback request type (check documentation page)

• Email type of Callback request support of variables
• Send Attachment button for Hybrid Queues

• Adaptive card unsupported title with focused conversation
• Various bug fixes and other improvements

• Agent Assist for Contact Center (check documentation page)
• Refactor of search fields

• Supervisor options for outbound calls
• Validator for custom query filters for Agents & Agent Profiles (Beta) admin pages (update your Attendant App Registration)
• Configurable template for Email TouchPoint

• Unable to load admin page of available users with RBAC role Agents ReadWrite
• Wrong data, missing labels on cloned Schedule configuration
• Missing scrollbar while assigning Skills to the agent
• Various bug fixes and other improvements

• Support of variables using Evaluate Jsoncontent option for OpenAI actions (check page documentation)

• Refactor of Agents admin page (check page documentation)
• Refactor of Agent Profiles (Beta) admin pages (check page documentation)
• Status and close confirmation messages of Webchat TouchPoint supports special characters

• Various bug fixes and other improvements

• Various bug fixes and other improvements

• Brand new login page for Contact Center application
• Supervisor page supports custom Away statuses
• Custom people picker query filter for Agent Profiles (check documentation page)
• Tooltip in subscription overview representing enrollment cluster
• Usages option for Queues page

• Various bug fixes and other improvements

• Caller summary report page can create horizontal scrollbar
• Various bug fixes and other improvements

• (Beta) Email TouchPoint (check documentation page)
• (Beta) Redirect option (check documentation page)
• Close confirmation option for Webchat TouchPoint

• Improvement for extend wrap-up time function

• Longest waiting timer not working properly
• Various bug fixes and other improvements

• Caller reporting category
• Markdown support for Hybrid Queues
• Informational popup while altering the name of Audio Prompt or Predefined message

• Synchronized updates of Notes for Attendant Console

• Various bug fixes and other improvements

• General improvement for Hybrid Queues
• Small improvements for Database usage graph
• Possibility to close open conversation while altering subflow configuration

• Reporting pages and personal Call history is in UTC time
• Various bug fixes and other improvements

• (Beta) Outbound Call Campaigns API (check documentation page)
• (Beta) Agent Profiles page for ROGER365 admin portal (check documentation page)

• Queue selector falling back to default CC Queue after doing refresh
• Mismatch in Y axis with exclude option for Agent summary report
• Various bug fixes and other improvements

• Date formats in Contact Center are based on location (Teams language)
• General improvement for Contact Center login page

• Powerframe tab reloading due to call state change
• Various bug fixes and other improvements

• Option to set labels for schedule records
• Labels property for Schedule actions
• Database usage summary graph in ROGER365 admin portal

• General improvement of Schedule page at ROGER365 admin portal

• Problem with searching for specific security group in Contact Center
• Various bug fixes and other improvements

• Make Call Virtual (Beta) action (check documentation page)
• More details on failed Custom CRM Replicator requests
• Functional permissions (RBAC) for Social Messaging and Toastar
• Sentiment score in Hybrid Queues
• Breaking change for Datawarehouse Reporting (download latest logic app templates)

• Refactor of CRM component for Contact Center
• Refactor of call handling for Contact Center
• Update of UI libraries
• Admin portal allows to select all agents in Queue settings
• Tooltip for long audio prompt names in flow designer

• Concurrent send backslash trimmed in webchat conversation
• Occasional problems with loading Queue reporting due to call recording
• Missing WhatsApp DisplayName in Hybrid Queues
• Assigned notes and pictures visible on other contacts
• Outbound call not visible at Supervisor page
• Powerframe not loading for an agent from different queue
• Only one adaptive card is marked as closed while having several others
• Various bug fixes and other improvements

• Supervisor's Live call section does return correct call state

• Group and user selector at Transfer & Safe Transfer actions
• Various bug fixes and other improvements

• General improvements for personal call history
• Consistent pick up buttons for various call items

• WhatsApp consent not shown at Hybrid Queues
• Flow cannot be saved with Error transition setup on If action
• Default variables of Powerframe does not work with outbound calls
• Mixed languages in Agent's Calendar
• Callback request cannot be send to multiple recipients
• Talk time not shown correctly in Reporting while doing outbound call to PSTN with call recording enabled
• Schedule display does not show records placed in next year
• Long profession title causes action button to disappear
• Various bug fixes and other improvements

• Hold timer

• Cancel PSTN consult transfer could lead to 3-way call
• Rejection of outbound blind transfer didn’t show the right conversation page
• Participants list sometimes shows participant that already left the call
• Various bug fixes and other improvements

• HTTPaction now has a timeout per request
• Add CRM replicator to auditing
• Agent Summary report has a filter to exclude Agents without data
• Performance of Hybrid Queues
• Callflow export now has option to export including all expressions

• Problem with wrong screen if ReportViewer rights are not set
• Various bug fixes and other improvements

• Deleted Azure user is hunted as not available
• Removed MessageBird Sandbox because deprecation by MessageBird

• Sometimes Resource Account isn't shown in Callflow list
• Various bug fixes and other improvements

• Automatic updates of personal call history
• Usages option for Schedules and Callflows pages
• Short explanatory label for Busy statuses at Agent log report

• More filters across ROGER365 admin portal
• Callback request general adjustment

• Attendant Console search field now returns CRM contacts when having asterisk (*) in query
• Option to return to a caller (blind transfer) gone after completing wrap-up timer
• Wrong screen for accessing Reporting page without required role
• Contact details of Teams user cannot be open in search field
• Changing labels for custom contact sometimes not possible
• Report Viewers not visible at Queue setting
• Various bug fixes and other improvements

• More descriptive error messages across ROGER365 admin portal

• Contact actions buttons fell to next row upon highlighting the contact
• Data of Teams Touchpoints not visible using all filter at Social Messaging Reporting page'
• Various bug fixes and other improvements

• Users with full admin access to Facebook page now can create integrations with ROGER365
• Query string parameters for Reporting changed to improve consistency and accuracy

• Problem with Time range filter on Agent summary report
• Problem with callback request form values being overridden due to change of call state
• Time format problem at Supervisor page
• Possibility to edit touchpoint with active conversations
• Various bug fixes and other improvements

• Audit log page for ROGER365.io admin portal
• Add to favorites feature for personal call history

• Get Queue position better determines position
• TransferFailed returns agent state

• Supervisors are sometimes not visible at Queue configuration
• Agents from different queues were visible at Supervisor page with filter on specific Queue
• Various bug fixes and other improvements

• Time format change across solution

• Wrong icon with right state problem at People Picker and Attendant Console
• Missing calls at Agent Summary reporting page
• Cookie size causes wrong set cookies in Teams Client
• Various bug fixes and other improvements

• Audio Prompt page shows which callflows uses specific audio prompt
• Search fields, sorting to columns and filters for the admin portal

• Callback request form problem during active call or wrap-up timer
• Problem with editing labels of external contacts at Attendant Console
• Various bug fixes and other improvements

• Target touchpoint option for AddTranscript action (check documentation page)
• Contact Center application supports Spanish language

• Validation on callflow graphical designer

• Time on hold counter not work as expected
• Talktime differences between Agent summary and Agent detail reports
• AddNote function not works with CRM contacts
• Call control buttons go off the screen due to a lot of queued calls
• Various bug fixes and other improvements

• Exclude chat history option for Social Messaging OpenAI action (check documentation page)
• AddTranscript action for Social Messaging (check documentation page)

• Problem with Teams application joining a call
• Records are only visible after changing time period for Agent summary
• Agent log doesn't show records from a single day
• Various bug fixes and other improvements

• Pop up warning message for clearing the graphical flow
• Hold function handles better the call states
• Callback request fill form

• Outbound call with call recording enabled doesn't work
• Supervisor can hear caller when its put on hold
• Supervisor is not disconnected after doing transfer to another person
• Too long Touchpoint names are not accepted in Messageflows
• Longest waiting timer work incorrectly
• Queue summary graph shows incorrect data when there are too many records
• Various bug fixes and other improvements

• Conference call (Beta) option for Contact Center (check documentation page)
• Microsoft Entra CRM default connector (check documentation page)
• Reporting exports can be done in local time zone

• Webchat preform fields not saved correctly
• Various bug fixes and other improvements

• Role-based access control for ROGER365.io admin portal (check documentation page)

• Wait for End action gives warning messages when its Version 1
• Various bug fixes and other improvements

• Exclude property for Wait For End action (check documentation page)
• Translate action for Social Messaging (check documentation page)

• Version of graphical designers has been updated to latest version

• Callback request search field can search for only 100 Entra ID users
• Various bug fixes and other improvements

• DTMF dial pad for outbound calls (Beta) (check documentation page)
• Possibility to set ring timeout for transfers (check documentation page)
• MessageBird v2 Touchpoint

• Agent status improvement for (un)parked calls

• Various bug fixes and other improvements

• Sorting of agent is now alphabetically

• Various bug fixes and other improvements

• Better language matching for Contact Center based on Teams app language
• Date format for Reporting page

• Call history records disappear for good as a result of hiding desired date
• Wrap-up timer stuck at 00:01 when call history tab was open
• Filter “Time range” for Reporting not work
• Reporting time values between 1 and 2 hour not displayed correctly
• Various bug fixes and other improvements

• Contact Center application now supports Dark & High contrast themes

• Outbound reporting exports not working for queue details and resource accounts
• Various bug fixes and other improvements

• Import/export feature for Contact Center and Social Messaging flows

• Search box supports editing values, and searching for 3 digits numbers
• Searching for TouchPoints at admin’s portal

• Call/transfer to PSTN button not working in Search box
• Various bug fixes and other improvements

• Call Parking for Contact Center (check documentation page)
• Various new parameters available in PowerFrame URL (check documentation page)

• You can choose date range for your Exceptions & Holidays of Schedule (check documentation page)

• Various bug fixes and other improvements

• Azure OpenAI (Beta) action supports Chat Completion API (check Documentation page)

• Call history now contains call’s start time

• Elements of Agent page sometimes could not load properly when the call did not ring any agent
• Various Bug fixes

• Supervisor as participant hidden when Monitor/Whisper
• Presence for Contact Center is more robust

• Various Bug fixes

• Social schedule now has IsHoliday option (check Documentation page)
• Supervisor screen shows outbound calls

• Manual workitem complete button
• Various Bug fixes

• Personal Call History
• Azure OpenAI Action Preview (Enterprise license only, check Documentation page)
• Contact Center Swagger API (eg for Agent settings and data for Wallboards, check Documentation page)
• Queue Info action now includes ‘AgentsAvailable’ information (check Documentation page)

• Creation of API keys with multiple scopes (check Documentation page)

• Preferred agent with set null variable breaks the call
• Various Bug fixes

• Reporting Access Settings (check Documentation page)
• ServiceNow CRM Integration/Replicator
• Ringtone when placing outbound call

• Various bugfixes and other improvements

• Preferred Agent Routing (check documentation page)
• Last Agent Routing (check documentation page)
• Option for supervisor to logout agent from queue

• Option tot delete and rename created Chatbots

• Various minor bug fixes

• Outbound reporting added
• SSML support for Text to Speech action

• Added CSV separator in export CSV-file
• Sorting of Attendant Console Favorites
• Add label to added phonenumber in Attendant Favorites list

• Sometimes Talk Time in Wrap up displayed 0:00
• Sometimes saving skills wasn’t working

• Text to Speech action in callflow editor (check documentation page)

• Option to search for agents on Agent page. Also implemented pagination for performance improvement

• Queue page sometimes froze due to large amount of skills
• Sometimes a timeout occured when creating an agent summary report
• Darkmode for Agent app fixed (we also added darkmode for the Attendant Console)
• Supervisor screen didn’t update when a PSTN call was consultative transferred to another PSTN number
• Faulty message about subscription ending
• Various security updates

• Change in authentication button for Search box and Attendant Console (beta
• If you are running the Attendant beta, you must recreate your Azure app. Please run Option 1 from the documentation page again.

• Dialtone not cancelled when consultative transfer to PSTN was declined

• message in agent app when subscription is expiring

• Callers longest waiting are on top of the queue

• Hovering the ‘Logged out’ agents are now shown correctly
• Missing consultative connect button on outbound transferred call
• Switching the Days in the calender overview fixed
• Name from CRM not shown when caller is in the queue
• Attendant Console Beta improvements:
• Favorites subtitle shows Teams status instead of department
• If Custom0 is empty it will not be shown in context card of CRM contact
• Hovering the Note icon now shows a part of the content
• Lookup on all words in customer name and Custom0
• -> There a known issue with login into the ‘Search’ box in the Agent App: because of an expiring authentication token the user get’s an sign-in button every hour. We are currently working on a solution to solve this as soon as possible

• Pasting a phone number in searchfield which contains special characters possible (eg. 06-12345678)
• Removed toggle button for informal queues on queue selector in Agent UI

• SourceID field was missing in powerframe URL
• Search & Attendant will reauthenticate automatically every hour to avoid manual Sign In
• Call duration in supervisor tab were not represented correctly
• Total logged in time on Reporting tab corrected
• Attendant Beta Improvements:
• Show Sign in button if attendant wasn’t logged in yet
• Removed tooltip ‘Select Contact’ when hovering over a user
• Callback request to fills the TO: field
• Person Card when hovering an AD contact is displayed correctly

• Beta release of new Attendant Console

• Agent UI only showed english interface
• Unable to create new Text-to-Speech audio prompts
• Partial holiday or exception caused holiday to be empty

• Improvements on agent app where sometimes workitems where shown or didn’t close
• Improvements on specific transfer actions
• Check this overview for known limitations regarding transferring
• General architectural platform improvements

• on supervisor screen not showing callduration
• for flickering PowerFrame
• Various bugfixes regarding transferring calls

UnifAI Attendant is officially released

• [Agent App] AI call summaries
• [Agent App] Live call transcription with speaker diarization
• [Agent App] CRM contact recognition — before you even answer
• [Agent App] Park, Hold & five transfer methods — Announced, Monitored, Blind, Safe, Voicemail
• [Agent App] Pass call context on transfer — Teams target sees it
• [Agent App] Customizable, personal workspace
• [Agent App] Contact search across internal & CRM directories, plus Favorites
• [Agent App] Advanced search & query filters
• [Agent App] Reorderable Favorites in list or grid
• [Agent App] Call Parking with visual alerts
• [Agent App] Auto-saving call notes
• [Agent App] Audio quality & browser readiness checker
• [Agent App] Calendar overview for Teams contacts
• [Admin Portal] Portal dashboard with usage & license overview
• [Admin Portal] CRM replicator support for major CRMs — Salesforce, Dynamics 365, ServiceNow, Exact Online, TOPdesk, Zoho, Entra ID
• [Admin Portal] Form-based Callflow designer
• [Admin Portal] Schedule-based routing
• [Admin Portal] Granular access control
• [Admin Portal] Fast Teams resource account setup
• [Admin Portal] Multi-language audio prompts
• [Admin Portal] Audit & tenant logging