Release notes
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Overview
Xtend
2025

Release notes

Stay up to date with the latest features, improvements, and fixes across every release.

2025.51.1931
December 19, 2025
New
Fixed
  • Send attachment button does not work
  • Various bug fixes and other improvements
2025.50.1927
December 12, 2025
Improved
  • Visual message about failed outbound call
Fixed
  • Various bug fixes and other improvements
2025.49.1921
December 5, 2025
New
  • Classification Wallboard Widget
Improved
  • Visual aspect of Note component has been adjusted
  • Callback request’s variable can be resolved without active call
  • Advanced Search feature can search on Office location (check documentation)
Fixed
  • Sort by agent status at the Supervisor page not working correctly
  • Various bug fixes and other improvements
Release Notes 2025.48.1911
November 28, 2025
New
  • Copy contact's details
  • CSAT (Feedback) Wallboard widget
  • Multiple Powerframes for Social Queues (check documentation page)
  • Insights & Analytics: Fixes and improvements - please update your database to version 1.0.24 via .dacpac file!
Fixed
  • Various bug fixes and other improvements
Release Notes 2025.47.1907
November 21, 2025
New
  • Callflow from Library (check documentation page)
  • Undo & Redo functionality for graphical flow designer (check documentation page)
  • Preferred Agent Routing Success Ratio & Average Handling Time Wallboard widgets
Improved
  • Supervisor page supports smaller screen sizes
  • General improvement for time component
  • General improvement for Reset Failed Teams Presence feature (check documentation page)
Fixed
  • Cannot check AI results in Agent Assist
  • Powerframe tab not on focus during first call of the day
  • In certain scenarios Powerframe tab stays open after call has ended
  • Insights & Analytics: Feedback data in database - please update your database to version 1.0.23 via .dacpac file!
  • Various bug fixes and other improvements
Release Notes 2025.45.1894
November 7, 2025
Improved
  • General mechanism improvements for Shift Synchronization (Beta)
Fixed
  • PhoneNumber variable not resolved in callback request form for favorite contact
  • Various bug fixes and other improvements
Release Notes 2025.44.1892
October 31, 2025
New
  • Shift Synchronization (Beta) (check documentation page)
  • Outbound calling for mobile application
  • Label for System Message of SendMessageTo action (check documentation page)
Improved
  • Callflow designer does support Uri type in expressions
  • Fixes and improvements for HTTPAction
Fixed
  • In certain scenarios Facebook page cannot be loaded for integration
  • Various bug fixes and other improvements
Release Notes 2025.43.1880
October 24, 2025
New
  • Call to SMS (Beta) (check documentation page)
  • Call button in Hybrid Queues (check documentation page)
  • Internal notes & mentions in Hybrid Queues (check documentation page)
  • Cancel consultative transfer option (check documentation page)
  • Customizable call actions (check documentation page)
Improved
  • AI Flow for outbound calls (check documentation page)
  • Informational icon for available AI results in Call history section
  • Major update of HTTPAction (check documentation page)
  • Major update of Logging admin page (check documentation page)
Fixed
  • Various bug fixes and other improvements
Release Notes 2025.42.1874
October 17, 2025
New
  • Multiple Powerframe URLs (check documentation page)
  • Default Agent Assist Profile for new agents in the platform
Improved
  • Customer Journey of Agent Assist displays Subflows
  • Support for new application type in Salesforce CRM integration (check documentation page)
  • Insights & Analytics: General improvements & fixes - please download and apply latest .dacpac file!
Fixed
  • Various bug fixes and other improvements
Release Notes 2025.40.1864
September 26, 2025
New
  • General: Strict enforce of api.roger365.io when using the API
  • Audio Prompts API in Swagger page
  • Callflow action - Call to WhatsApp (Beta) (check documentation page)
  • Callflow action - Store feedback (check documentation page)
  • Messageflow action - Start voice call (Beta) (check documentation page)
  • Sorting, searching, resizable columns for the Supervisor page
  • Advanced search feature for Contact Center application (check documentation page)
  • Action Buttons for Agent Assist (check documentation page)
  • ClarifyGo's call recording for Outbound Reporting pages
  • User Synchronization for Call park admin page (check documentation page)
Improved
  • User Synchronization for Supervisors and Report Viewers at Queues admin page (check documentation page)
  • Support for multi-selection of Security Groups at the Agents admin page (check documentation page)
  • Support of Reporting pages for the mobile application
  • General improvement for the Teams presence integration in admin portal (check documentation page)
  • Support of protocol handler for the CRM's Action Buttons (check documentation page)
  • Search & Selection cleared after call ends
  • Hybrid Queues now shows participant's CRM DisplayName
  • Wallboard RBAC permission & Duplicate widget function
Fixed
  • Heatmap record color not visible after certain amount of calls
  • Various bug fixes and other improvements
Release Notes 2025.30.1813
July 25, 2025
New
  • User sync for Agent management (Beta) (check documentation page)
Fixed
  • In specific scenario Favorites contacts in Attendant Console may not be visible
  • Redirect column missing in export of Caller Detail reporting page
  • Insights & Analytics: New WFM page, please update with the .dacpac file to apply fixes! (check documentation page)
  • Various bug fixes and other improvements
Release Notes 2025.28.1803
July 11, 2025
New
  • AI Flow (Beta) feature - automate post-call actions with AI-powered flows (check documentation page)
  • CRM Shortcut buttons in Agent Assist
  • Customer Timeline in Agent Assist - View past interactions in one place (check documentation page)
Improved
  • “Filter Logged-In Queues” toggle now persists after reload and is only visible for formal agents.
  • Insights & Analytics: Couple improvements for the database and PowerBI template, please update with the .dacpac file to apply fixes!
Fixed
  • Various bug fixes and other improvements
Release Notes 2025.27.1801
July 4, 2025
Improved
  • CRM Phonenumber label mapping on Agent Assist
  • Better End-user notification when accessing app without the sufficient Enterprise app permissions.
  • Insights&Analytics can have duplicate records when importing. Download updated package from the admin portal and run DB update.
Fixed
  • Various bug fixes and other improvements
Release Notes 2025.26.1794
June 27, 2025
New
  • Intelligent Formal Activation feature (check documentation page)
  • Filter calls by logged-in queues (check documentation page)
Improved
  • Getting Teams presence of group members is faster
  • Icon for the status received from Mappings (Beta) feature
Fixed
  • Wallboard not receiving updates in reasonable time
  • Insights & Analytics: Couple improvements for the database and PowerBI template, please update with the .dacpac file to apply fixes!
  • Various bug fixes and other improvements
Release Notes 2025.25.1789
June 20, 2025
New
  • Mapping of Teams status to ROGER365 status (Beta) (check documentation page)
  • Expected Wait property for Get Queue Info action (check documentation page)
  • Agent Summary widget for the Wallboard
Improved
  • General improvements for the Wallboard
Fixed
  • Auto recovery for Not Ready status triggered upon manual status change during call invite
  • Set language action breaks a call when set on certain languages
  • Various bug fixes and other improvements
Release Notes 2025.23.1786
June 6, 2025
Improved
  • Informational message on Incoming TouchPoint while being part of Social Queue and Save transcripts option is disabled
  • Adaptive card & CRM functionality for the Email TouchPoint
  • Agent Profiles section for Swagger API tool
Fixed
  • Workaround for the Microsoft bug regarding faulty screen after disconnection of the caller side
  • Sign-in button not accessible for Contact Center mobile application
  • Various bug fixes and other improvements
Release Notes 2025.21.1782
May 23, 2025
New
  • Wallboard feature for ROGER365 admin portal (check documentation page)
Improved
  • Search input for dropdowns in ROGER365 admin portal
Fixed
  • Various bug fixes and other improvements
Release Notes 2025.20.1778
May 16, 2025
New
  • Multi-language Classification (check documentation page)
Improved
  • Social Queue statistics for Contact Center application
Fixed
  • Agent Assist history issues with Use CRM result for History option enabled
  • Webhook after call end event not triggered in form-based callflows
  • Various bug fixes and other improvements
Release Notes 2025.19.1775
May 9, 2025
New
  • Groups of Favorites contacts for Attendant Console (check documentation page)
  • Graph Email configuration (check documentation page)
  • Visual expression parsing for graphical flow designer
Improved
  • CRM labels visible on CRM contact card
  • Callflow transitions split into two which are not connected via Merge action now breaks callflow
  • Insights & Analytics: Fixes for Dashboard page and Agent Summary graphs, please update with the .dacpac file to apply fixes!
Fixed
  • Various bug fixes and other improvements
Release Notes 2025.17.1770
April 25, 2025
New
  • Out of Office (beta) Teams status in Contact Center application
  • Contact Center application supports smaller screen sizes (check documentation page)
  • Spotler WhatsApp TouchPoint (check documentation page)
  • Drag & Drop feature for Supervisor page (check documentation page)
  • Labels for phone numbers of CRM contact (check documentation page)
Improved
  • Callback request body improvement
  • Classification per specific voice queue for Agent Assist (check documentation page)
  • JSON editor for flow actions (check documentation page)
  • Conversation chart at ROGER365 admin portal
Fixed
  • Calendar component does not show events of Teams users at Favorites section
  • Various bug fixes and other improvements
Release Notes 2025.15.1761
April 11, 2025
New
  • Edit skill for Supervisor page (check documentation page)
Improved
  • Use CRM result for History option for Agent Assist (check documentation page)
  • Insights & Analytics now has additional reports for Social and Classification. Please update with new dacpac file from the admin portal
Fixed
  • Various bug fixes and other improvements
Release Notes 2025.14.1755
April 4, 2025
New
  • Collapsible left panel of the application (check documentation page)
  • Copy & Paste functionality for graphical flow designers (check documentation page)
  • Service level for Social Queues (check documentation page)
Improved
  • Call park admin page now supports Azure groups selection
  • General improvement of the Participant section
  • Outbound ring timeout option with call recording enabled (check documentation page)
  • Improvements for Audit Log page
Fixed
  • Problem with events while pressing Hold button multiple times in the row
  • Not showing updated phone number of Teams user after readding it into Favorites
Release Notes 2025.13.1747
March 28, 2025
New
  • Force terminate feature for Supervisor page (check documentation page)
  • Custom Group picker query filter for Agents & Agent Profiles admin pages (check documentation page)
Improved
  • Opening Agent Assist without active call/conversation (check documentation page)
Fixed
  • Various bug fixes and other improvements
Release Notes 2025.12.1740
March 21, 2025
New
  • Preserve Consult Call feature (check documentation page)
Improved
  • Skills assigned to agents are now easier to view on the admin page
  • Scaling based on length of Webchat's Close Confirmation buttons
Fixed
  • Various bug fixes and other improvements
Release Notes 2025.11.1737
March 14, 2025
New
  • Note feature for parked calls
  • Live chats section for Supervisor page
Fixed
  • Supervisor's change of agent status not respected gracefully
  • Various bug fixes and other improvements
Release Notes 2025.09.1725
February 28, 2025
New
  • Show supervisor in roster option for Contact Center calls (check documentation page)
Fixed
  • Park item in certain scenarios have GUID instead of sip/phone number
  • Various bug fixes and other improvements
Release Notes 2025.08.1722
February 21, 2025
New
  • Print option for graphical flow designer (check documentation page)
  • Get Virtual Call Info action (check documentation page)
  • Cancel Virtual Call action (check documentation page)
  • Official release of Insights & Analytics (PowerBI) reporting module (check documentation page)
Improved
  • Replace Virtual option for Queue action (check documentation page)
  • Audio Prompt option for Safe Transfer action (check documentation page)
  • Classification Remark for Agent Assist (check documentation page)
  • More languages and voices of Text to Speech for Audio Prompts
  • Values of assigned Agent Profile are reflected at Agents page
Fixed
  • Busy agent status after ending Outbound call
  • Priority of Hybrid Queue interactions not respected
  • Lack of colors at Queue heatmap reporting page
  • Various bug fixes and other improvements
Release Notes 2025.07.1718
February 14, 2025
New
  • Queue Service Level feature for Voice Queues (check documentation page)
  • Option to set custom on hold prompt (check documentation page)
  • Option to set Retention period (check documentation page)
  • Pause/Resume recording of ClarifyGo for Agent Assist (check documentation page)
Improved
  • Search field components load 15 records at once (use Load More to get next batch)
Fixed
  • Incorrect personal call history date formats for different Timezones
  • Various bug fixes and other improvements
Release Notes 2025.06.1713
February 7, 2025
Improved
  • Further visual improvements for Agent Assist
Fixed
  • Wrap-up items opened for very long time causes issues on the Agent page
  • Various bug fixes and other improvements
Release Notes 2025.05.1711
January 31, 2025
Improved
  • Tooltip for long contact names in Contact Center application
  • Agent Assist's user interface made to look similar to the rest of the Agent page
Fixed
  • Callback request problem with sending resolved variables, edited title after call state change
  • Agent Assist history tab not showing WhatsApp records with call interaction open
  • Agent Assist history tab shows Sentiment score for Social interaction even if it is not configured
  • Various bug fixes and other improvements
Release Notes 2025.04.1705
January 24, 2025
New
  • Supervisor assist option for Contact Center (check documentation page)
  • Option for automatic recovery from "Not Ready" Agent status in admin portal (check documentation page)
  • "Mailto Link" Callback request type (check documentation page)
Improved
  • Email type of Callback request support of variables
  • Send Attachment button for Hybrid Queues
Fixed
  • Adaptive card unsupported title with focused conversation
  • Various bug fixes and other improvements
Release Notes 2025.03.1692
January 17, 2025
New
  • Agent Assist for Contact Center (check documentation page)
  • Refactor of search fields
Improved
  • Supervisor options for outbound calls
  • Validator for custom query filters for Agents & Agent Profiles (Beta) admin pages (update your Attendant App Registration)
  • Configurable template for Email TouchPoint
Fixed
  • Unable to load admin page of available users with RBAC role Agents ReadWrite
  • Wrong data, missing labels on cloned Schedule configuration
  • Missing scrollbar while assigning Skills to the agent
  • Various bug fixes and other improvements
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