Release notes
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Overview
Xtend
2024

Release notes

Stay up to date with the latest features, improvements, and fixes across every release.

2024.50.1668
December 13, 2024
New
  • Support of variables using Evaluate Jsoncontent option for OpenAI actions (check page documentation)
Improved
  • Refactor of Agents admin page (check page documentation)
  • Refactor of Agent Profiles (Beta) admin pages (check page documentation)
  • Status and close confirmation messages of Webchat TouchPoint supports special characters
Fixed
  • Various bug fixes and other improvements
2024.49.1661
December 6, 2024
Fixed
  • Various bug fixes and other improvements
2024.48.1659
November 29, 2024
New
  • Brand new login page for Contact Center application
  • Supervisor page supports custom Away statuses
  • Custom people picker query filter for Agent Profiles (check documentation page)
  • Tooltip in subscription overview representing enrollment cluster
  • Usages option for Queues page
Fixed
  • Various bug fixes and other improvements
2024.47.1655
November 22, 2024
Fixed
  • Caller summary report page can create horizontal scrollbar
  • Various bug fixes and other improvements
2024.46.1652
November 15, 2024
New
  • (Beta) Email TouchPoint (check documentation page)
  • (Beta) Redirect option (check documentation page)
  • Close confirmation option for Webchat TouchPoint
Improved
  • Improvement for extend wrap-up time function
Fixed
  • Longest waiting timer not working properly
  • Various bug fixes and other improvements
2024.45.1643
November 8, 2024
New
  • Caller reporting category
  • Markdown support for Hybrid Queues
  • Informational popup while altering the name of Audio Prompt or Predefined message
Improved
  • Synchronized updates of Notes for Attendant Console
Fixed
  • Various bug fixes and other improvements
2024.44.1637
November 1, 2024
Improved
  • General improvement for Hybrid Queues
  • Small improvements for Database usage graph
  • Possibility to close open conversation while altering subflow configuration
Fixed
  • Reporting pages and personal Call history is in UTC time
  • Various bug fixes and other improvements
2024.43.1628
October 25, 2024
New
  • (Beta) Outbound Call Campaigns API (check documentation page)
  • (Beta) Agent Profiles page for ROGER365 admin portal (check documentation page)
Fixed
  • Queue selector falling back to default CC Queue after doing refresh
  • Mismatch in Y axis with exclude option for Agent summary report
  • Various bug fixes and other improvements
2024.42.1621
October 18, 2024
Improved
  • Date formats in Contact Center are based on location (Teams language)
  • General improvement for Contact Center login page
Fixed
  • Powerframe tab reloading due to call state change
  • Various bug fixes and other improvements
2024.41.1613
October 11, 2024
New
  • Option to set labels for schedule records
  • Labels property for Schedule actions
  • Database usage summary graph in ROGER365 admin portal
Improved
  • General improvement of Schedule page at ROGER365 admin portal
Fixed
  • Problem with searching for specific security group in Contact Center
  • Various bug fixes and other improvements
2024.40.1610
October 4, 2024
New
  • Make Call Virtual (Beta) action (check documentation page)
  • More details on failed Custom CRM Replicator requests
  • Functional permissions (RBAC) for Social Messaging and Toastar
  • Sentiment score in Hybrid Queues
  • Breaking change for Datawarehouse Reporting (download latest logic app templates)
Improved
  • Refactor of CRM component for Contact Center
  • Refactor of call handling for Contact Center
  • Update of UI libraries
  • Admin portal allows to select all agents in Queue settings
  • Tooltip for long audio prompt names in flow designer
Fixed
  • Concurrent send backslash trimmed in webchat conversation
  • Occasional problems with loading Queue reporting due to call recording
  • Missing WhatsApp DisplayName in Hybrid Queues
  • Assigned notes and pictures visible on other contacts
  • Outbound call not visible at Supervisor page
  • Powerframe not loading for an agent from different queue
  • Only one adaptive card is marked as closed while having several others
  • Various bug fixes and other improvements
2024.31.1586
August 2, 2024
Improved
  • Supervisor's Live call section does return correct call state
Fixed
  • Group and user selector at Transfer & Safe Transfer actions
  • Various bug fixes and other improvements
2024.30.1579
July 26, 2024
Improved
  • General improvements for personal call history
  • Consistent pick up buttons for various call items
Fixed
  • WhatsApp consent not shown at Hybrid Queues
  • Flow cannot be saved with Error transition setup on If action
  • Default variables of Powerframe does not work with outbound calls
  • Mixed languages in Agent's Calendar
  • Callback request cannot be send to multiple recipients
  • Talk time not shown correctly in Reporting while doing outbound call to PSTN with call recording enabled
  • Schedule display does not show records placed in next year
  • Long profession title causes action button to disappear
  • Various bug fixes and other improvements
2024.29.1574
July 19, 2024
Improved
  • Hold timer
Fixed
  • Cancel PSTN consult transfer could lead to 3-way call
  • Rejection of outbound blind transfer didn’t show the right conversation page
  • Participants list sometimes shows participant that already left the call
  • Various bug fixes and other improvements
2024.28.1569
July 12, 2024
Improved
  • HTTPaction now has a timeout per request
  • Add CRM replicator to auditing
  • Agent Summary report has a filter to exclude Agents without data
  • Performance of Hybrid Queues
  • Callflow export now has option to export including all expressions
Fixed
  • Problem with wrong screen if ReportViewer rights are not set
  • Various bug fixes and other improvements
2024.27.1565
July 5, 2024
Improved
  • Deleted Azure user is hunted as not available
  • Removed MessageBird Sandbox because deprecation by MessageBird
Fixed
  • Sometimes Resource Account isn't shown in Callflow list
  • Various bug fixes and other improvements
2024.26.1558
June 28, 2024
New
  • Automatic updates of personal call history
  • Usages option for Schedules and Callflows pages
  • Short explanatory label for Busy statuses at Agent log report
Improved
  • More filters across ROGER365 admin portal
  • Callback request general adjustment
Fixed
  • Attendant Console search field now returns CRM contacts when having asterisk (*) in query
  • Option to return to a caller (blind transfer) gone after completing wrap-up timer
  • Wrong screen for accessing Reporting page without required role
  • Contact details of Teams user cannot be open in search field
  • Changing labels for custom contact sometimes not possible
  • Report Viewers not visible at Queue setting
  • Various bug fixes and other improvements
2024.23.1541
June 7, 2024
New
  • More descriptive error messages across ROGER365 admin portal
Fixed
  • Contact actions buttons fell to next row upon highlighting the contact
  • Data of Teams Touchpoints not visible using all filter at Social Messaging Reporting page'
  • Various bug fixes and other improvements
2024.22.1536
May 31, 2024
Improved
  • Users with full admin access to Facebook page now can create integrations with ROGER365
  • Query string parameters for Reporting changed to improve consistency and accuracy
Fixed
  • Problem with Time range filter on Agent summary report
  • Problem with callback request form values being overridden due to change of call state
  • Time format problem at Supervisor page
  • Possibility to edit touchpoint with active conversations
  • Various bug fixes and other improvements
2024.21.1530
May 24, 2024
New
  • Audit log page for ROGER365.io admin portal
  • Add to favorites feature for personal call history
Improved
  • Get Queue position better determines position
  • TransferFailed returns agent state
Fixed
  • Supervisors are sometimes not visible at Queue configuration
  • Agents from different queues were visible at Supervisor page with filter on specific Queue
  • Various bug fixes and other improvements
2024.18.1525
May 3, 2024
Improved
  • Time format change across solution
Fixed
  • Wrong icon with right state problem at People Picker and Attendant Console
  • Missing calls at Agent Summary reporting page
  • Cookie size causes wrong set cookies in Teams Client
  • Various bug fixes and other improvements
2024.17.1522
April 26, 2024
New
  • Audio Prompt page shows which callflows uses specific audio prompt
  • Search fields, sorting to columns and filters for the admin portal
Fixed
  • Callback request form problem during active call or wrap-up timer
  • Problem with editing labels of external contacts at Attendant Console
  • Various bug fixes and other improvements
2024.16.1516
April 19, 2024
New
  • Target touchpoint option for AddTranscript action (check documentation page)
  • Contact Center application supports Spanish language
Improved
  • Validation on callflow graphical designer
Fixed
  • Time on hold counter not work as expected
  • Talktime differences between Agent summary and Agent detail reports
  • AddNote function not works with CRM contacts
  • Call control buttons go off the screen due to a lot of queued calls
  • Various bug fixes and other improvements
2024.15.1511
April 12, 2024
New
  • Exclude chat history option for Social Messaging OpenAI action (check documentation page)
  • AddTranscript action for Social Messaging (check documentation page)
Fixed
  • Problem with Teams application joining a call
  • Records are only visible after changing time period for Agent summary
  • Agent log doesn't show records from a single day
  • Various bug fixes and other improvements
2024.14.1507
April 5, 2024
Improved
  • Pop up warning message for clearing the graphical flow
  • Hold function handles better the call states
  • Callback request fill form
Fixed
  • Outbound call with call recording enabled doesn't work
  • Supervisor can hear caller when its put on hold
  • Supervisor is not disconnected after doing transfer to another person
  • Too long Touchpoint names are not accepted in Messageflows
  • Longest waiting timer work incorrectly
  • Queue summary graph shows incorrect data when there are too many records
  • Various bug fixes and other improvements
2024.13.1499
March 28, 2024
New
  • Conference call (Beta) option for Contact Center (check documentation page)
  • Microsoft Entra CRM default connector (check documentation page)
  • Reporting exports can be done in local time zone
Fixed
  • Webchat preform fields not saved correctly
  • Various bug fixes and other improvements
2024.11.1489
March 15, 2024
New
  • Role-based access control for ROGER365.io admin portal (check documentation page)
Fixed
  • Wait for End action gives warning messages when its Version 1
  • Various bug fixes and other improvements
2024.09.1481
March 1, 2024
New
  • Exclude property for Wait For End action (check documentation page)
  • Translate action for Social Messaging (check documentation page)
Improved
  • Version of graphical designers has been updated to latest version
Fixed
  • Callback request search field can search for only 100 Entra ID users
  • Various bug fixes and other improvements
2024.08.1475
February 23, 2024
New
  • DTMF dial pad for outbound calls (Beta) (check documentation page)
  • Possibility to set ring timeout for transfers (check documentation page)
  • MessageBird v2 Touchpoint
Improved
  • Agent status improvement for (un)parked calls
Fixed
  • Various bug fixes and other improvements
2024.06.1473
February 9, 2024
Improved
  • Sorting of agent is now alphabetically
Fixed
  • Various bug fixes and other improvements
2024.04.1460
January 26, 2024
Improved
  • Better language matching for Contact Center based on Teams app language
  • Date format for Reporting page
Fixed
  • Call history records disappear for good as a result of hiding desired date
  • Wrap-up timer stuck at 00:01 when call history tab was open
  • Filter “Time range” for Reporting not work
  • Reporting time values between 1 and 2 hour not displayed correctly
  • Various bug fixes and other improvements
2024.02.1450
January 12, 2024
New
  • Contact Center application now supports Dark & High contrast themes
Fixed
  • Outbound reporting exports not working for queue details and resource accounts
  • Various bug fixes and other improvements
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