Release notes

UnifAI Attendant is officially released

• [Agent App] AI call summaries
• [Agent App] Live call transcription with speaker diarization
• [Agent App] CRM contact recognition — before you even answer
• [Agent App] Park, Hold & five transfer methods — Announced, Monitored, Blind, Safe, Voicemail
• [Agent App] Pass call context on transfer — Teams target sees it
• [Agent App] Customizable, personal workspace
• [Agent App] Contact search across internal & CRM directories, plus Favorites
• [Agent App] Advanced search & query filters
• [Agent App] Reorderable Favorites in list or grid
• [Agent App] Call Parking with visual alerts
• [Agent App] Auto-saving call notes
• [Agent App] Audio quality & browser readiness checker
• [Agent App] Calendar overview for Teams contacts
• [Admin Portal] Portal dashboard with usage & license overview
• [Admin Portal] CRM replicator support for major CRMs — Salesforce, Dynamics 365, ServiceNow, Exact Online, TOPdesk, Zoho, Entra ID
• [Admin Portal] Form-based Callflow designer
• [Admin Portal] Schedule-based routing
• [Admin Portal] Granular access control
• [Admin Portal] Fast Teams resource account setup
• [Admin Portal] Multi-language audio prompts
• [Admin Portal] Audit & tenant logging